Supervisor Engineering Operations # 4135 (2nd shift - 2:00 PM to 10:30 PM Tuesday through Saturday)

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com.

GRAIL is seeking a Supervisor Engineering Operations for the Engineering Operations Organization. The Supervisor Engineering Operations will coordinate, manage tasks, mentor talent, and provide technical engineering support for a variety of process automation hardware, software applications, and laboratory equipment. They will primarily interact with clinical operations, research scientists, and software developers to ensure smooth running of our very complex operation system. This includes both supporting day to day debugging and problem solving of inevitable issues that arise, and working to continuously improve our systems, but helping gather requirements and prioritize improvements. The Engineering Operations organization is the engineering arm of Operations that provides engineering and maintenance support to operations. GRAIL’s testing volumes are scaling fast and require a dynamic and detail oriented lead to help deliver our revolutionary test to as many people as possible.

The onsite role requires 5 days a week in Durham, NC (RTP Site)

This is a full time position working in our lab between the hours of 2:00 PM to 10:30 PM Tuesday through Saturday (2nd shift)

The working hours could be temporarily adjusted due to training, travel, and other events.

This position requires on-call duty and may need to support weekends and holidays.

Responsibilities:

• Supervise, guide, and assist a small team of engineers and technicians performing live troubleshooting, recovery, debugging, repairs, and maintaining equipment and systems in good working order 
• Support the clinical lab areas and day to day operations following cGMP/GLP and Quality Management System (QMS) guidelines
• Execute Equipment Lifecycle Management processes and procedures by supporting and maintaining equipment records for traceability purposes in compliance with CLIA/CAP and ISO 13485 requirements
• Lead root cause investigations, drive for resolutions, and follow those up with corrective and preventative actions for software and hardware opportunities.
• Be the technical lead by knowing software, processes, and hardware fundamentalsMake time sensitive technical decisions
• Guides efforts to ensure reliability and maintainability of equipment, processes, mechanical, electrical, control, and safety/security systems following cGMP/GLP and Quality Management System (eQMS) guidelines
• Reduce and improve unplanned maintenance wherever feasible, assuring efficient and productive operation of equipment
• Execute and document all equipment lifecycle related activities (installations, maintenance, calibration, qualifications, repairs, etc) by supporting and maintaining equipment records in and out of our Asset Management System for traceability purposes and to assure compliance with CLIA/CAP, FDA 21 CFR part 820, and ISO 13485 requirements
• Provide technical training, support in the creation of new training, and transfer knowledge to fellow engineers and laboratory operators
• Respond to environmental monitoring system alert notifications for area of responsibility.
• Respond and solve equipment related issues in a timely mannerLead and executes failure reporting; analysis and corrective actions systems
• Demonstrate flexibility in work schedule and can adjust priorities as neededManage and source vendors to support qualifications, installations, calibrations, investigations, upgrades, preventive maintenance (PM), and/or repairs as needed
• Participate, be a role model, and adhere to GRAIL’s policies and guidelinesPreparation of reports, metrics, and other tracking tools measuring / allowing for success
• Provide technical training, support in the creation of new training, and transfer knowledge to fellow engineers and laboratory operators
• Lead investigations and act as a subject matter expert in NCRs, CAPAs, and associated quality and technical investigations
• Work closely with quality and regulatory to determine, include, implement and follow the required policies, requirements, and procedures for equipment lifecycle events

Preferred Qualifications:

• 5+ years of related experience with a BS/BA or higher degree in Engineering or equivalent work experience
• 3+ years Hands-on experience maintaining and supporting equipment in both hardware and software and following appropriate safety procedures
• 2+ years experience in technical troubleshooting and maintenance in both hardware and software components in regards to liquid handling equipment.(e.g., Agilent, Hamilton, Labcyte, Illumina etc.)
• 3+ years experience with writing and implementing test protocols and procedures
• 1+ years experience working in a clinical laboratory regulated environment
• 1+ years experience working with IT networking and systems infrastructure
• 1+ years experience executing within a computerized maintenance/calibration management system
• Excellent communication skills to work as a leader and provide internal customer support.
• Excellent time management skills to support a fast paced working environment
• Ability to travel up to 10% of the time

Physical Demands and Working Environment:

• Hours and days may vary depending on operational needsRegularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, or wear safety gear.
• Must regularly lift and / or move up to 10 pounds.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Working with dry ice may be necessary.
• Working on confined spaces may be necessary
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.

The expected, full-time, annual base pay scale for this position is $91,000 - $114,000.  Actual base pay will consider skills, experience, and location.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.