Supervisor, Document Processing (On site)

The Supervisor, Document Processing leads, coaches, and guides the Document Processors while collaborating cross-functionally to ensure accurate CACP documents are provided to patients while meeting metrics.

The position is 100% onsite at our office in Austin, eight hour shift, M-F.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy

Essential Duties & Responsibilities:

• Subject Matter Expert in accuracy of documents and utilizing Vida to ensure the accurate distribution of ACP documents
• Daily evaluation of the status of the document backlog, current productivity rates, and timeframes for document turnaround
• Oversight and Training of all ACP Document Processors in all the various workflows in Vida related to Document processing and distribution
• Coordinating of all mailroom activities as they relate to patient and practice correspondence on a daily basis.
• Manage the supplies and equipment for the mailroom, escalating and ordering as needed 
• Collaboration with all other departments to update workflows, technology, and hardware/postal equipment.
• Review and assign all document handling workflows.
• Other duties as assigned

Required Skills and Abilities:

• Strong analytical and problem-solving skills
• Proficient with technology, including Google Suite
• Excellent communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to lift up to 20lbs

Education and Experience:

• High school diploma or equivalent, Bachelor’s preferred
• Minimum one year of supervisory experience, two years preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 20 lbs.
• Position is on-site in Austin, TX

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays

12 weeks paid Parental Leave for all new parents

6 weeks paid sabbatical after 6 years of service

Educational Assistant Program & Clinical Employee Reimbursement Program

401(K) with up to 4% match

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And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.