Supervisor, Customer Contract Pricing – US and Canada

Ingredion is seeking a Supervisor, Customer Contract Pricing for the Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Customer Contract Pricing team, executing the Order to Invoice Operations strategy, and ensuring high-quality customer service. Key responsibilities include supervising the team, ensuring timely and accurate contract pricing, managing projects, supporting employee development, and resolving customer issues. The Supervisor will also work with Commercial and Customer Service teams to improve department efficiency and maintain strong customer relationships. This position requires strong customer service skills, problem-solving abilities, and data evaluation aptitude.

Core Responsibilities:

Supervise Tulsa SSC Customer Contract Pricing Team: Oversee and direct the end-to-end delivery of Order to Invoice services for the US and Canada, ensuring efficient operations and accurate contract pricing and billing. Key duties include supervising the Customer Contract Pricing team, enhancing pricing maintenance and billing automation, managing ongoing activities and deadlines, addressing escalated customer inquiries, hiring, training, and developing the team, creating skill development plans, training new employees on policies and controls, maintaining high customer service standards, and setting clear goals to manage a high-performing team.

Enable Order to Invoice Operations Strategy: Collaborate with the Associate Manager, Customer Contract Pricing and Billing, and Sr. Manager, Order to Cash to enhance Order to Invoice Operations strategies aligned with business needs and customer experience. Key duties include collaborating with key business partners and reporting on monthly performance, identifying issues and process improvements for Steering committee review, implementing enhancements to streamline processes with proper testing and communication to leadership, and suggesting adjustments to improve data quality and processing efficiency, including data import/export enhancements

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, review performance reports, and track system or process issues, escalating them for timely resolution. Complete weekly risk controls, conduct daily, weekly, and monthly compliance activities, support audits and remediation efforts, enforce SOX compliance, and assist with month-end and year-end close activities as needed.

Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Employee Development: Support the career development of employees in the Tulsa SSC Order to Invoice Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

Qualified candidates will have:

• Advanced knowledge of Customer Contract Pricing and Billing, with at least two years of Order to Invoice value chain experience

• At least one year of supervisory experience

• Bachelor's degree in a business-related field (preferred)

• Solid understanding of business and financial concepts

• Strong business acumen, design thinking, analytical, and influencing skills

• Strong systems knowledge and passion for technology integration to automate processes

• Ability to prioritize, manage teams, and promote a strong talent culture.

• Global Shared Services environment, preferred.

• Proficiency in SAP, Salesforce, Microsoft Office, and new automation technologies

• Excellent communication and presentation skills

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We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No

Pay Range:

$70,600.00-$94,133.33 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.