Supervisor, Customer Billing and Support – US and Canada

Ingredion is seeking a Supervisor for Customer Billing and Support at their Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Customer Billing and Support team to ensure timely and accurate billing, enhancing customer experience, and mitigating invoicing risks. The Supervisor will execute the Order to Invoice Operations strategy, aligning with Ingredion’s Customer Experience commitments (responsive, empathetic, proactive, and innovative). Additionally, the Supervisor will manage projects, support employee development, resolve customer issues, and improve departmental processes to increase effectiveness, productivity, and efficiency. Strong customer service skills and data evaluation abilities are essential for maintaining and expanding relationships with customers and business partners.

Core Responsibilities:

Supervise Tulsa SSC Customer Billing and Support Team: Supervise Contract Billing and Support team in day-to-day operations. Expand and improve Billing automation activities. Manage all aspects of ongoing activities and deadlines. Support internal customer inquiries escalated as needed with a sense of urgency. Hire, Train and Develop Team, especially in the areas of technology capabilities and skills. Develop Capability and Skill development plans. Provide training to new employees and system users on Policies, SoPs, and Controls

Enable Order to Invoice Operations Strategy: Collaborate with the Associate Manager, Customer Contract Pricing and Support and Sr. Manager Order to Cash to enhance Order to Invoice Operations strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion. Identify issues and process improvements for Steering committee review. Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting: Ensure that all risk mitigating controls are completed and addressed weekly. Conduct all daily, weekly, and monthly activities to drive compliance to policies. Support audits and work with Team on remediations as required. Enforce and maintain SOX compliance for policies and procedures. Assist with month-end and year-end close activities as needed

Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Employee Development: Support the career development of employees in the Tulsa SSC Order to Invoice Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

Qualified candidates will have:

• Bachelor's degree in a business-related field, preferred.
• Strong knowledge in Credit, Risk Management, and Collections.
• Minimum of two years in the Customer to Cash value chain.
• Solid understanding of business and financial concepts.
• Ability to analyze complex problems and develop innovative solutions.
• Effective collaboration across multiple organizational levels.
• Ability to adapt and manage evolving business needs.
• Skill in managing competing requests and priorities.
• Experience in a Global Shared Services environment is beneficial.
• Proficiency in SAP, Esker, Microsoft Office, and automation technologies.
• Excellent communication and organizational skills.
• Ability to interact effectively with customers and executive-level business partners.

#LI-MU1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No

Pay Range:

$70,600.00-$94,133.33 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.