Our Supervisor AM is responsible for the daily operations in the Account Management area. Supervises team members and evaluates performance metrics and standards ensuring business needs are met, including operational effectiveness and service goals.
This role is slated to lead Account Specialists supporting Large, National and Major accounts. Based in Meridian, Idaho, it requires local presence in Meridian Idaho/the surrounding area. After an onsite training period, may have flexibility to work hybrid location (onsite and work-from-home). #LI-Hybrid
Required Licenses/Certifications: State of Idaho Resident License or must obtain within 120 days of hire.
Required Travel & Events: travel and/or attend off site events during and outside of standard working hours.
Education: specific education is not required; Associate's, Bachelor's and/or other degree or industry-related certification(s) are useful.
Required Experience: 5/+ years’ relevant experience, preferably to include sales/account support, enterprise operations, healthcare, and/or health insurance. Previous leadership experience is ideal, but not required.
Your day may look like:
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Provides day-to-day oversight of the functional area assigned, including broker support, sales application processing, customer support, and community support.
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Designs, implements, and delivers updates to processes, service standards, systems, and procedures to meet team initiatives and support the company’s strategic goals.
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May collaborate with internal and external partners to opportunities to engage with market partners through the district offices.
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Designs, maintains, and produces management reports in partnership to meet operational needs.
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May develop and present educational material to internal and/or external business partners.
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Provides input and support for changes to applicable systems and processes.
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Ensures effective workflows, maximizes system efficiencies, monitors quality performance measures, and confirms appropriate completion of work assignments.
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Provides guidance, counseling, coaching, and continuing education opportunities to staff.
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Participates in goal setting process for the unit and/or department.
As of the date of this posting, a good faith estimate of the current pay range is: $71,708- $100,391. The position is eligible for annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.
We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.
We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.
Reasonable accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
What We Do
Since 1945, we’ve taken our role as an Idaho-based health insurance company to heart. While the health insurance marketplace has experienced lots of change in recent years, we haven’t. As a not-for-profit, we’re mission-driven to help connect Idahoans to quality healthcare that is affordable and build strong networks and services with our customers in mind.
With an annual economic impact of $456 million (in 2016), we lead the state and industry in addressing the cost of healthcare and creating transformative customer experiences with information, tools and services. Ultimately, we aim to create a brighter future for all of us. All we need are customer-centric leaders like you.
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