Studio Operations and Support Consultant

Job Description:

Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant provides engineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the Studio facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up any issues either directly or via a ticketing system. They also regularly create and update both end-user facing and internal technical documentation as well as perform semesterly project work to implement upgrades to spaces and test hardware and software. These functions ensure classes and sessions can operate with minimal disruption. The Operations and Support Consultant collaboratively oversees a group of 50 studio assistants hired through Student Employment’s work-study program. The 32 recording studios and suites are in operation 22 hours per day, seven days per week and serve thousands of music technology students, visiting artist events, faculty, visiting artists, faculty and chair grant recordings, events, major residencies, special programs, college service and community outreach projects.

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

•  Provides in person, on-call, and remote support for a variety of technologies, systems and services; specialized music technology equipment (audio consoles, mix controllers, monitor systems, microphones, recording equipment, audio interfaces), network audio systems, computer systems,  music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiers.

  • Provides support, technical assistance, and troubleshooting for classes, student sessions, daytime recording ensembles, grant sessions, and visiting artist events in the recording studios and production suites.

  • Provides proactive monitoring and testing of systems and equipment.

  • Troubleshoots unresolved technical issues.

  • Identifies and escalates recurring issues so they may be addressed and resolved. 

  • Collaborates with Distributed Systems and Technical Maintenance teams to document and follow up as needed.

  • Advises on areas for improved service offerings.

• Conducts semesterly software and hardware testing: executes test plans, documents results, updates and trains in revised technical support techniques for new installations.

• Participate in project teams for implementation of various technology related projects such as room upgrades, new technology roll outs, etc.

• Provides support for events occurring in the technology facilities. Performs setup, operation, troubleshooting, and breakdown of any needed technology equipment for these events.

• Maintains continuity and flow of the studio operation by ensuring that sessions start and end on time and that all proper protocols and rules pertaining to studio use are adhered to.

• Monitors the status of equipment and curricular assets in all recording studios and production suites

• Supervises Studio Assistants during scheduled shifts and trains new Studio Assistants on policies, day-to-day procedures, and troubleshooting methods

• Keeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases and web-based administrative software

• Supervises access to student/faculty media assets and check-out equipment

• Audit and verify student submissions to a security log to monitor facilities and ensure the safety of valuable equipment

• Monitors 160 Percussion room, processes daytime requests and scheduling of percussion equipment for all divisional recording sessions.

• Coordinates with the Booking Office to update and maintain an accurate session schedule

• Conducts various orientation sessions at the start of each semester to introduce new users to the facilities and ensure the proper handling and care of equipment.

• Reports non-standard practices to the Manager

• Other duties as assigned

MINIMUM JOB QUALIFICATIONS: 

• B.A. in Music Production and Engineering or an undergraduate degree in a similar music technology program

• 1-2 years of experience in a commercial recording facility

• Experience working at a higher education institution or within online education is preferred.

KNOWLEDGE AND SKILLS REQUIRED:

• Highly developed skills in DAW operation, audio recording and mixing, signal flow, microphone techniques, console workflow, analog and digital multitrack recording formats, MIDI, modern audiovisual systems, Dante and surround sound.

• Proficiency with audio software technologies such as, but not limited to, Pro Tools, Logic Pro, Reason, Ableton Live, Nuendo, Finale as well as various audio plug-ins and virtual instruments.

• Experience using recording/mixing consoles, interfaces, and controllers such as, but not limited to, the Neve 88RS; SSL Duality SE; API Legacy Plus and 1608; Avid HDX systems, S3, S6, XMon, MTRX, Artist Control and Artist Mix.

• Ability to function well under pressure and maintain stellar customer service.

• Strong organizational skills and the ability to prioritize assignments, meet deadlines, and work on multiple projects simultaneously with great efficiency and attention to detail.

• Excellent written and verbal communication skills

• Exceptional leadership and motivational skills.

• Promotes courtesy, sensitivity and respect

• Fosters an inclusive workplace, advance engagement and team building

• Experience with Mac and Windows operating systems and software testing, including writing test plans and documenting results.

• Proficiency with Google Workspace, Microsoft Office, and FileMaker Pro.

• Robust knowledge of web browsers, caching issues, multimedia plug-ins, and conferencing software.

• Familiarity with video creation and editing, and/or screen capture software such as iMovie, Final Cut Pro X, Premiere Pro, or ScreenFlow.

• Experience with Workday, Colleague, Informer, and Google Data Studio is a preferred.
   

SUPERVISORY RESPONSIBILITIES: 

• Supervision of on-shift Studio and Suite Assistants.

SPECIAL WORKING CONDITIONS, PHYSICAL REQUIREMENTS, ETC. (Responsible for on-call, 24 HR. coverage, etc.):

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:Staff