Company Description
Student Advisor: Transform Education, Transform the World
As a Student Advisor, you will oversee and nurture the student relationship from the enrolment application process through to graduation, ensuring a seamless and supportive journey for those pursuing postgraduate degrees with our university partner.
Your role begins with engaging warm leads from prospective students, conducting phone-based interviews to understand their needs and objectives, and assessing their suitability for the course in alignment with their academic and career goals.
Leveraging your proven relationship-building and sales skills, you will independently manage a pipeline of student inquiry leads, driving enrolments to meet set targets while ensuring students receive the support they need throughout their journey to graduation.
This hybrid position allows you to work remotely four days per week, with one day in the Keypath office in Subang Jaya.
Upon joining, you will undergo a comprehensive three-day onboarding program, followed by ongoing training and support throughout your employment. This includes a dedicated buddy system, continuous sales training, and access to additional learning resources.
Standard work hours are Monday to Friday, 8:30 AM to 5:30 PM. However, as part of the Student Advisor team, you will work on a rotational schedule, which may include occasional late shifts (12:00 PM to 9:00 PM) or Saturday shifts.
Job Description
Key accountabilities include the following:
- Achieve or exceed recruitment and retention KPIs.
- Conduct necessary outbound outreach to prospective students, identifying their needs and future goals.
- Utilize a consultative sales approach to inform and educate students.
- Independently manage a pipeline of students at various stages of the application process.
- Respond to student inquiries via email, chat, and other communication channels.
- Drive enrolment conversions by effectively nurturing leads.
- Schedule and conduct appointments with prospective students on campus or onsite.
- Build strong relationships with prospective students, fostering trust and positive decision-making.
- Ensure an excellent student experience by providing ongoing support from enrolment to graduation.
- Seamlessly execute physical and virtual events, including Open Days, Postgraduate Days, and other enrolment-driven activities.
Qualifications
Education
- Bachelor’s degree or higher
Experience
- 1-2 years of experience in student enrolment, telemarketing, contact centre, or a similar sales environment
- Passion for relationship-building, customer service, and sales
- Proficient in consultative sales techniques with a proven sales or contact centre background
- Self-starter with a results-driven mindset and a strong drive to exceed targets
- Demonstrated ability to meet and exceed KPIs with a proven track record
- Energetic, fast learner, and a collaborative team player
- Excellent communication and presentation skills
- Strong interest in business development and relationship-building
- Curiosity and eagerness to expand knowledge and conduct research, including staying informed on competitor offerings
- Detail-oriented with a keen eye for accuracy
Additional Information
At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:
Benefits and Rewards:
- Hybrid work arrangement – 4 days remote and 1 day in the office
- Competitive compensation package – Base salary plus uncapped individual and team-based incentives
- All necessary equipment for success, including a laptop
- Remote onboarding program to get you up and running
- Access to health and wellbeing programs, including Employee Assistance and Mental Health Days
- Learning and growth opportunities, such as LinkedIn Learning, Career Development Programs, and Learning Labs
- Employee-led initiatives like Culture Club, Team Green, Sustainability, and more
- Company events and activities, both in-office and remote
Why Keypath?
- Global EdTech Leader: Be part of an industry that's rapidly growing.
- Transform the World: Contribute to global upskilling and reskilling efforts.
- Make an Impact: Help address future economic and social challenges.
Join Keypath and make a difference. We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.
What We Do
At Keypath, our vision is to transform education to transform the world. We believe the key to transforming education is to unlock greatness – in educators, in individuals, and in our people. As a leading global EdTech company, Keypath Education partners with the world's leading educators to develop, design, and deliver the most career-relevant online education solutions that meet the needs of the future of work and help solve global social and economic challenges. Powered by our proprietary technology and data platform, KeypathEDGE, our services include market research and product development, course design and development, marketing and student recruitment, student experience and placement, and faculty recruitment. We work with leading universities across the United States, Canada, the United Kingdom and Asia-Pacific.
We are a global and growing company, always looking for new Keypathers to join the team. You can find out about our career opportunities here - https://keypathedu.com/keypath-careers
Keypath Education operates under Keypath Education Malaysia Sdn Bhd, 202001034596 (1390917-H) in Malaysia.
