Strategy & Operations Manager, Growth

Overview of the role:

Join us at PolicyMe! We're modernizing insurance, and we'd like your help. Insurance is a $1T industry that has remained largely unchanged for decades and we want to change that. We're a remote-first, Toronto-based startup with big ambitions.

As the Growth Strategist, you’ll play a critical role in shaping how PolicyMe approaches growth, driving operational improvements, and building scalable strategies to fuel our success. You’ll work at the intersection of Product, Growth, and Customer Success, using your expertise to solve complex challenges, optimize processes, and unlock new opportunities to expand our reach and impact.

Reports To: Director of Marketing

What you'll be doing:

• Identify and Prioritize Growth Opportunities: Partner with teams across the organization to uncover high-impact growth initiatives, align on priorities, and craft strategies that drive measurable results.
• Streamline Operations: Analyze and refine processes to improve efficiency, scalability, and effectiveness across key areas of the business.
• Collaborate Across Teams: Work closely with Product, Marketing, and Customer Success teams to align on growth initiatives and leverage insights to refine strategies and execution plans.
• Leverage Customer Insights: Dive deep into customer data and behavior to uncover actionable insights that improve acquisition, retention, and satisfaction.
• Lead Go-to-Market Initiatives: Drive go-to-market strategies for new products, partnerships, and features, ensuring smooth collaboration and execution across teams.
• Test and Iterate Growth Strategies: Experiment with growth tactics, learn from results, and refine approaches to continually scale the business effectively.
• Empower Teams with Tools and Resources: Provide frameworks, tools, and strategies that improve team efficiency and foster collaboration across functions.

What we’re looking for:

• Proven experience in strategy and operations: 4–6 years of experience in consulting, operations, or general management roles, ideally in fast-paced environments or startups.
• Analytical mindset: You excel at breaking down complex problems, leveraging data to inform decisions, and tracking results to measure success.
• Customer focus: You’re passionate about understanding customer needs and translating them into strategies that add value and drive growth.
• Ownership mentality: You take charge of initiatives, rally teams to achieve goals, and ensure every detail is accounted for.
• Collaborative approach: You thrive on building strong relationships across teams, bridging gaps, and creating alignment to drive impact.
• Adaptable and versatile: You’re comfortable wearing multiple hats, pivoting quickly, and tackling a variety of challenges.
• Strong communicator: You’re skilled at clearly and concisely conveying ideas, aligning stakeholders, and inspiring action.
• Results-driven: You’re excited to design and execute strategies that deliver measurable business outcomes.

Why join us:

• Generous PTO - 20 vacation days
• Access to stock options and a comprehensive benefits plan
• A remote-first team with company paid, in-person socials and the option to work from our Toronto-based office
• Resources to help your professional development, including an L&D budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
• Work with an empathetic, high-performing team in a flexible, results-oriented environment

About PolicyMe:

PolicyMe is a Venture-Backed InsurTech startup on a mission to put families first, protecting them with the honest and uncomplicated life insurance they deserve. Through technology, PolicyMe is streamlining the traditional insurance process, removing barriers and inefficiencies to deliver a fully-underwritten life insurance policy that families deserve but with fewer steps and lower costs. PolicyMe makes it easy to get a quote and apply for term life insurance online in 20 minutes or less. Since our launch in 2018, we have grown exponentially, selling over $1 billion in life insurance coverage to Canadians.

PolicyMe was also most recently voted as one of Canada's 50 Most Impactful Companies of 2021, and has been mentioned in BetaKit, National Post, the Global & Mail, Global News and more. If you're interested in being considered for this opportunity, please submit a resume.

Commitment to Equal Opportunity:

PolicyMe is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Accessibility Statement:

PolicyMe is dedicated to ensuring an accessible experience for all candidates. If you require accommodations during the application process, please let us know in the "Additional Information" section of the job application. We are committed to working with you to provide support and make reasonable adjustments throughout the process.