Job Family:
Digital Consulting
Travel Required:
Up to 25%
Clearance Required:
None
We are seeking a highly skilled and motivated Strategic Relationships Lead to join our team. The ideal candidate will be responsible for supporting relationship discussions with strategic partners, creating a structured approach to manage quality and delivery expectations, and facilitating alignment between roadmaps. This role requires excellent communication skills, strategic thinking, and the ability to manage risks and issues effectively.
What you will do:
- Support relationship discussions with key strategic partners to ensure alignment, quality of delivery and collaboration.
- Create a structured approach, define clear expectations with metrics, and establish a regular cadence to manage quality expectations from customers in the loan servicing field.
- Develop a joint Quality/Acceptance Scorecard to measure and report on the solution’s functional coverage and compliance capabilities.
- Facilitate alignment between strategic partners and customer roadmaps to ensure cohesive planning and execution.
- Conduct executive checkpoints to review risks and issues, ensuring timely resolution and mitigation.
- Focus on delivery costs, business case alignment and joint outcomes through strategic partnerships.
What you will need:
- US Citizenship is required
- A Bachelor's degree is required
- Minimum SEVEN (7) years of experience in managing strategic relationships, partnerships with SaaS solution providers, or a related field. Experience in working with top-tier commercial consulting firms in financial industry is highly desirable
- Experience with Loan servicing (Mortgage, Student loans) platforms (e.g. ICE MSP, Sagent) and regulatory compliance processes is highly desirable
- Proficiency in developing and implementing quality metrics and scorecards. Strong analytical and problem-solving skills are essential
- Excellent communication and interpersonal skills, with the ability to present technical and business information to a general audience
- Experience in project management, including the ability to manage multiple tasks and projects simultaneously. Familiarity with program RAID logs and risk management is a plus
- Strategic thinking and problem-solving abilities.
What would be nice to have:
- Certifications: Relevant certifications, such as PMP (Project Management Professional), Certified Mortgage Processor or Six Sigma
- Master's degree
The annual salary range for this position is $122,000.00-$203,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
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Medical, Rx, Dental & Vision Insurance
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Personal and Family Sick Time & Company Paid Holidays
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Parental Leave
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401(k) Retirement Plan
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Group Term Life and Travel Assistance
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Voluntary Life and AD&D Insurance
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Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
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Transit and Parking Commuter Benefits
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Short-Term & Long-Term Disability
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Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
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Employee Referral Program
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Corporate Sponsored Events & Community Outreach
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Care.com annual membership
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Employee Assistance Program
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Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
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Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Top Skills
What We Do
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success.
The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
