What We Are Looking For:
We are seeking a seasoned leader with exceptional strategic planning skills and the ability to inspire teams to reach new heights. The ideal candidate will have a proven track record in healthcare revenue cycle management, experience in managing mid-size to large health system (including hospital) client success initiatives, and a deep understanding of consultative sales strategies. You should be adept at building strong cross-functional relationships, leading transformations, and utilizing data-driven insights to drive continuous improvement.
What Their Impact Will Be:
- Lead and motivate a high-performing client success team to achieve company goals.
- Develop and execute innovative strategies that drive client satisfaction, retention, and growth.
- Oversee and enhance client relationships, ensuring a seamless and impactful client experience.
- Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.
- Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.
- Collaborate cross-functionally to influence and shape the company’s overall client success strategy.
- Provide thought leadership and direction for the creation of educational marketing content.
Preferred Qualifications:
- Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.
- At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.
- 15+ years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.
- Extensive experience in developing and executing client success strategies that drive company-wide impact.
- Demonstrated ability to lead and grow a high-performing client success organization.
- Proven success in driving significant consultative sales efforts and upsell opportunities.
- Extensive experience in leading and supporting consultative sales efforts and strategic upsells.
What We Offer:
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards.
- Paid time off.
- Remote work opportunities and more!
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
