Strategic Delivery Owner - Service Product Group

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Strategy Delivery Owner within the Service Product Group, you will spearhead the identification of dependencies, thereby allowing product teams to concentrate on their primary skills. You will act as a representative for your area products and the Service Product Group, utilizing your expertise to comprehend and resolve issues. Your responsibilities will include fostering relationships with products, strategy, and Consumer and Community Banking operations to understand strategic direction, influence solutions, and liaise with the Service Product Group teams. A comprehensive understanding of the servicing domain, integrated journeys, and the capability to conduct impact assessments will be required. You will be responsible for providing regular updates to Service Product Group leadership and ensuring a seamless transition into the execution phase. Collaborating with product owners on roadmap planning, assessments, and evaluations, and formulating business strategies for product development will be part of your role. Finally, you will convey the Service Product Group's focus, roadmap, and strategic objectives to other products and manage relationships with strategy and external products.
Job responsibilities

• Lead product discovery on all significant cross-product and strategic dependencies
• Conduct assessment of all existing artifacts related to journey of impact to fully understand current state i.e. Pre-initiate materials, architecture design docs, business strategy, prior discovery tollgate materials
• Conduct impact assessment and communicate how CSP impacts APG/SPG owned customer journeys, applications/modules, data elements, integration points
• Understands Area Product priorities and deliverables
• Understands Servicing Domain, different journeys owned within Servicing Domains and Apps (Frontend and Backend Architecture)
• Collaborate closely with technical architect, data owner, other business architects, SPG Project Manager, Journey owner, CCB Ops Strategy, and Service Strategy
• Represent Service Product in Program meetings - Status and Steerco during Discovery phase, solution intent walk-throughs, working sessions with program and other impacted Products, etc.
• Provide regular communications to SPG Leadership and respective area product teams

Required qualifications, capabilities, and skills

• Min 12 years of overall experience
• Experienced in driving large, complex initiatives within enterprise environments in Operations or Banking.
• Demonstrates strategic thinking by connecting the dots across horizontal areas.
• Possesses strong communication, collaboration, and analytical skills, with the ability to lead discussions and influence leaders or peers.
• Capable of understanding complex scenarios and summarizing them simply for appropriate audiences.
• Skilled in product discovery, roadmap planning, requirement gathering and analysis, conflict resolution, negotiation, and gap analysis.
• Understands high-level technical architecture diagrams.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.