Store Manager (McArthurGlen)

ABOUT YOUR NEW ROLE

Herschel Supply Co is looking for a driven and capable Store Manager to join our McArthurGlen team at YVR. As the leader of the Herschel Supply Co. store team, the successful candidate will be responsible for driving a high level of service and sales excellence, executing marketing and visual campaigns, generating customer loyalty and working to achieve and exceed all retail KPI’s. Areas of focus for this role include building a world class team, all aspects of product, directed visual merchandising, store environment, store-level marketing strategy, and much more!

The Store Manager will possess discretion, solid judgment and strategic decision-making abilities. It is key that this person work collaboratively with the various functional departments from HQ in Vancouver, BC as well as other leaders in the retail network and team.

Reporting into the Area Manager (Vancouver), the Store Manager will be an integral part of the Retail Leadership Team and the development of the retail environment.
A DAY IN THE LIFE

On a day-to-day basis, the Store Manager will be responsible for the following:

Store Leadership

• Have responsibility to achieve budgeted sales, margin and profitability goals for the store 
• Review and manage expenses on a regular basis; develop and implement strategies at the store level to grow sales and minimize expenses 
• Hire, coach, discipline, and terminate employees in compliance with company policies and procedures
• Lead and supervise team members
• Foster a work environment that supports teamwork, productivity and employee engagement 
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
• Communicate and uphold company and store standards, policies and procedures 
• Perform reporting and management-related administrative tasks 
• Monitor team members’ work performance; deliver timely positive or constructive feedback

Product, Sales & Service

• Oversee and ensure execution of exceptional sales and service as per Herschel sales and service standards 
• Acquire, teach and utilize in-depth knowledge of Herschel products each season, including fit, fabric and intended use of each product through workbooks, on-line and local sales reps 
• Oversee effective product and visual merchandising to drive sales and create a positive customer experience with the Herschel brand 
• Implement seasonal layout changes in the store and adapt as necessary throughout the season 
• Proactively lead and manage store loss prevention efforts and awareness 
• Oversee execution of physical inventory at store, in partnership with Directors of Retail and Finance

Store Environment & Marketing

• Ensure product and visual merchandising standards are executed, maintained and enhanced, including window displays and in-store merchandising, working in partnership with the Herschel HQ visual & retail merchandising team 
• Oversee execution of tactical components of store marketing strategy and plans in areas including but not limited to events, social media and visual merchandising to drive customer acquisition and sales 
• Oversee and ensure all aspects of organization and cleanliness of store

YOUR JOURNEY WITH HERSCHEL SUPPLY

The annual salary for this role falls within the range of $60,000-65,000 CAD. In addition to base salary, here are just a few of the additional perks we offer to our valued team members as part of our comprehensive total compensation package:

• Health benefits
• Generous discounts on our products
• Competitive vacation policy
• Maternity leave top-up for birthing and non-birthing parents
• Employee assistance program