Storage Support Engineer

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. 

Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power our firm’s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration, and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment. 

What you’ll do 

We are seeking a Lead Support Engineer to oversee and deliver high-level technical support, ensuring the stability and performance of our critical storage systems. In this role, you will lead troubleshooting efforts, mentor team members, and implement solutions that drive operational excellence. Specifically, you will: 

• Continuously monitor the health and performance of storage systems to preemptively identify and resolve issues before they impact business operations. 

• Install, configure, and fine-tune block, file, and object storage systems to meet the specific needs of our organization. 

• Quickly and effectively troubleshoot any issues that arise with storage systems, ensuring minimal downtime and maintaining business continuity. 

• Maintain the schedule of offshore teams, ensuring efficient and effective collaboration across different time zones. 

• Serve as the main point of contact between storage support teams and other IT departments, facilitating communication and project alignment. 

• Create and maintain detailed documentation for storage systems operations, configurations, and troubleshooting procedures to ensure consistency and knowledge sharing across the team. 

• Respond to storage-related incidents promptly, managing the resolution process to restore services and mitigate any adverse impacts. 

What’s REQUIRED 

• At least 5+ years of hands-on experience in managing and supporting block storage (e.g., Dell PowerMax, PureStorage), file storage (e.g., Isilon, NetApp), or object storage (e.g., Dell ECS, StorageGrid) systems. 
• Proficiency in scripting using Bash, Ansible, and Python to automate routine tasks and deploy configuration changes across storage environments. 
• A good understanding of data protection products such as Rubrik, Cohesity, and DataDomain, with the ability to implement and manage backup and recovery processes. 
• Excellent problem-solving skills, with the ability to think critically and provide solutions under pressure. 
• Strong communication and interpersonal skills to effectively lead teams, coordinate with other departments, and provide clear and concise documentation. 
• Commitment to the highest ethical standards 

We take care of our people 

We invest in our people, their careers, their health, and their well-being. When you work here, we provide: 

• Fully-paid health care benefits 

• Generous parental and family leave policies 

• Volunteer opportunities  

• Support for employee-led affinity groups representing women, people of color and the LGBTQ+ community  

• Mental and physical wellness programs 

• Tuition assistance 

• A 401(k) savings program with an employer match and more 

About Point72 

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about. 

The annual base salary range for this role is $175,000-$225,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.