We are looking for a dedicated and experience Client Manager to join our team, specializing in providing tobacco cessation services to participants who live within the states we contract with. This role works closely with our product, engineering, billing, evaluation and reporting teams to support managing our State Quitline accounts. You are highly detailed oriented, can thrive in a deadline driven environment and have a passion for Public Health. The Client Service Management team supports States in managing their budgets, report deliverables, consulting on Quitline changes based on the needs of the State and positively supports revenue growth with solution-based services for our State clients. This is an ideal position for a candidate who is passionate about Public Health and furthering the work of tobacco and nicotine cessation!
What You’ll Do
- Serves as the primary day to day contact and manage State Quitline accounts
- Acts as a client advocate and proactively partners with/lead teams to exceed client expectations
- Builds a strong working partnership with the internal stakeholders to ensure customer satisfaction and retention
- Contributes to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
- Provides consultative services to clients to address service delivery needs, to provide quarterly business review meetings, and invite formal and informal feedback on Optum solutions, delivery, innovation, and relationship
- Deliver expected revenue and margins for current and new customers and their solutions
- Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
- Monitor key performance indicators for all clients, maintaining a client status indicator
- Assists in RFP writing for existing and potential clients to continue growth of the State Quitlines
- Create strategic plans to target priority populations
- 15% of your time dedicated to client travel to accommodate onsite visits and conference attendance
What We’re Looking For
- 3+ years of experience in client or account management
- Strong organizational and multi-tasking skills
- Strong problem-solving skills, with a proactive approach
- Excellent written and verbal communications skills
- Relationship building skills across multiple levels of org
- Organizational and multi-tasking skills
- Problem-solving skills, with a proactive approach
- Must live within the region of the State Clients you are assigned to accommodate client meetings and travel needs
- Public Health knowledge is a plus
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
- Starting Salary: $62,000.00 - $80,000.00
*Note actual salary is based on geographic location, qualifications and experience - Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
Who We Are:
Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.
RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
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RVO Health Privacy Policy: https://rvohealth.com/legal/privacy
What We Do
At RVO Health, our mission is to give people a better way to health & wellbeing. We own and operate the largest health & wellbeing platform in the US, helping nearly 100 million people a month seek information, find a doctor, save money, and take action around their health & wellbeing. Our portfolio of industry-leading websites, products and services touches every part of the health and wellness journey.
The Healthline Group portfolio (Healthline, Medical News Today, Psych Central, Greatist, and Bezzy) and the Healthgrades brand comprise the largest health information audience in the US. The Healthline Group connects millions of people daily to medically-backed information about thousands of health-related questions, products, and chronic conditions. Through Healthgrades, the largest marketplace for finding healthcare, we help half of Americans find and evaluate a doctor each year.
Through Optum Store, we sell thousands of FSA/HSA-eligible health and wellness products direct-to-consumer and connect health seekers to mental health, condition-based virtual care, and an online pharmacy. Through Optum Perks, we help millions of people save money through our prescription savings program. Millions of health seekers also use RVO Health’s virtual coaching programs each year to lose weight, stop smoking, and find better wellbeing.
Our portfolio includes education and advice, condition-based communities, access to healthcare, an ecommerce store of health products and services, prescription discounts and delivery, and more. We are making health easier to navigate, more accessible, and more affordable for everyone. Furthermore, all of our content, products, and services are medically-backed, so people can trust that they are getting accurate support for their health.
RVO Health is backed by Red Ventures and Optum, part of UnitedHealth Group. Select brands previously operated by Red Ventures and Optum are now independently operated by RVO Health.
