Standards & Data Services Specialist

Faria Education Group is looking for a full-time Data Service Specialist to help support our customer data service projects. Your role will be to support the Services Team by aiding in services projects and project managing large-scale Curriculum Migration projects. As your experience in the role increases, so will your project management responsibilities.

What you’ll do:

• Project Manage and participate in client services projects including data integrations and SaaS customizations within Faria Education products.
• Liaise with cross-functional internal teams (including Customer Support, Deployment, Implementation, and Sales) to improve the entire customer experience.
• Troubleshoot and resolve unique client situations through tailored and creative solutions.
• Work closely in a team environment to achieve individual, team, and company goals.
• Manage and re-prioritize deadlines to accommodate client needs and expectations.
• Provide timely and accurate curriculum migration quotes for sales.
• Work across teams to contribute to the overall mission of Faria Education Group to contribute to innovation of our products, and further our relationships with our client schools.

Education / Work Experience

• Bachelor’s Degree or equivalent; or four years related experience; or equivalent combination of education and experience.
• Experience in Educational settings is preferred but not required. As Faria sits at the confluence of education and SaaS, experience within either of these industries is a plus.

Problem-Solving Skills

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations

Analytical Skill

• Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Team Work

• Balances team and individual responsibilities; supports everyone's efforts to succeed.

Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Ethics

• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Strategic Thinking

• Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Dependability

• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; meets deadlines and is committed to getting the job done.
• Strong organizational skills and a high level of time management skills. 
• Dependable working remotely. 

Initiative

• Passion and drive to succeed, going beyond what’s expected, looks for opportunities to grow

Communication Skills

• Excellent communication skills (clear, concise, friendly, open-minded, confident and respectful), both verbally and written, and the ability to interact professionally with a diverse group of people

Technical Skills

• Proficiency and/or willingness to learn common business and communication technologies (i.e., SalesForce, Zoom, Slack, ClickUp, Zen Desk, etc.)
• Preferred Advanced Excel skills 

• Competitive salary, plus Performance based bonus
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development Budget

ABOUT FARIA EDUCATION GROUP

At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.

We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools.

Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.