Stakeholder Management - Program Manager

Job Description
JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs.
As a Stakeholder Management - Program Manager in Global Supplier Services, you will provide tailored support across lines of business (LOB) and Regions for all activities associated with onboarding suppliers.Global Supplier Services (GSS) brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team. This group of nearly 800 employees (in 11 countries) manages the source to pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. The GSS team works proactively with Line of Business (LOB) colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate contracts with selected suppliers. Leveraging firm-wide buying power and controlling risk are consistent overarching goals. GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.
Job Responsibilities:

• Maintain client management program relationship at a sub-LOB level to ensure service level expectations are maintained.
• Manage, monitor and track line of business compliance to Third Party Program standards and policies.
• Provide central oversight and contact for all line of business engagement requests to support timely completion and compliance with Third Party policy and standards.
• Daily monitoring of Third Party workflow progress for timely processing and completion of assigned tasks by the delivery manager, portfolio manager and other key stakeholders.
• Maintain and publish line of business "book of work" and related deliverables to foster a proactive environment with the line of business management team.
• Provide line of business management support to further mature third party processes to achieve operational and control efficiencies.
• Assist in training Delivery Manager and Senior Managers on GSS Processes, Tools and Service Offerings
• Supporting the CTPO region lead & SOS region lead on governance, audit, compliance requirements and requests.
• Build strong stakeholder engagement model to promote the TPO program across the region
• Ensure that items from CTPO globally i.e. from the TPO forum and other committees are appropriately cascaded to the Delivery Manager and Senior Management community as needed.
• Ensure TPMO duties are delivered in in a manner consistent with business objectives, TPO policy and regulatory guidance.

Required qualifications, capabilities, and skills:

• Proven leader and influencer and able to effect firm-wide change
• 5+ years relevant work experience in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles
• Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at all levels.
• Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions
• Strong business analysis skills to enable efficient, accurate and objective decision making
• Ability to partner closely with related functions (Sourcing, Legal& Compliance, Audit, etc.) to ensure a coordinated and effective program
• Excellent analytical skills
• Knowledge of risk management and control principles
• Outstanding organizational, research skills and ability to multitask

Preferred qualifications, capabilities, and skills:

• High level knowledge of TPO standards preferred
• Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.