Staff Software Engineer

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We are looking for a Staff Software Engineer to play a crucial role in ensuring our ticketing platform remains efficient, performant, and scalable. We're looking for someone who not only brings strong technical skills to the table but also cares about the business outcome and values clear communication and teamwork.

This is a fantastic opportunity for someone who has experience of working in a high traffic e-commerce environment and a strong knowledge of Java. Our Engineering team is committed to refining our platform, making it easier for customers to discover and purchase tickets for live events, attractions, and more.

We thrive on creativity, collaboration, and driving meaningful results. If you’re energized by a dynamic environment where your technical skills meet real-world impact, we want to hear from you!

Please note: this is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. 

What You'll Do:

• Lead a product squad toward business outcomes while advancing the stability of our technical platform
• Work with business stakeholders to deliver products that improve our user experience and meet our financial goals
• Design and implement technical solutions that enhance our ticketing systems
• Identify opportunities to use GenAI agents to improve our platform and processes
• Enhance the observability of our platform to maintain high performance
• Review and optimize our existing integrations and platform features across the business to ensure we can continue to meet our scaling goals

We're Looking for Someone With:

• Strong knowledge in Java
• Experience of working in a high traffic e-commerce environment
• Experience integrating GenAI into systems and developer workflows
• A passion for observability, best practices and design patterns
• Write simple, comprehensible and maintainable code
• Experience designing and building internal and external APIs 
• An understanding of performance profiling and optimization
• Is an experienced technical leader who enjoys working with other engineers and solving problems as a team
• Interested or thrive in a start-up environment and are looking to grow personally and wear new hats as we continue to scale

Good to Have:

• You have experience with AWS and/or Terraform provisioning 
• Experience of working with complex integrations, especially with primary ticketing platforms, Payment Service providers and fraud tools
• Experience working with GraphQL
• Experience or exposure working with some of PHP, node.js or Python
• An interest in delivery automation (CI/CD) and / or Docker




We believe in using the right tool for the job, rather than adhering to any given platform. Our production systems currently use Node, Python, Java/Groovy and React/Redux/Nextjs. We use AWS Aurora, MongoDB, Redis, Elasticsearch, Datadog and AWS as backing services but with your insights any of that may change if there’s a good enough business reason.

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

-Hybrid work environment (minimum 2 days per week in office)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave 

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Work From Home budget

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation. 

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.