Position Summary...
What you'll do...
About Team
Our team owns product strategy for Intl Customer Care (Canada, Mexico) and applies our technological expertise and strategic thinking to create a product roadmap. The product journey is designed to leverage technological excellence to drive customer and Agent satisfaction. Walmart's philosophy of Everyday Low Prices is not an easy one to achieve. Being cost-effective is critical because it allows us to optimize all processes and verticals while striving for excellence. Our team is a big part of making this possible. We work with the latest and innovative technologies using machine Learning models, Generative AI to improve the experience of customers and Agents alike.
What you'll do:
- Define and lead the vision and strategy for Walmart Intl Customer Care including Communications, Help, Chatbot, Voicebot and Agent tools platform, provide product thought leadership in identifying critical customer requirements, understand business goals, define product end state, and work with development teams in designing optimal experience
- Work closely with architects and engineers to design scalable solutions while ensuring a frictionless user experience
- Work closely with the different business offering teams to understand the requirements, priorities, and drive towards a common goal
- Develop external & internal market analysis and fitment
- Drives the execution of multiple business plans and projects
- Ensures business needs are being met
- Manage & drive partner roadmap relationships
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
- Supports product implementation and deployment
What you'll bring:
- Strong Retail/e-commerce domain knowledge, led and delivered complex product and business initiatives
- "Prior experience on ML, Gen AI prompts, agents and refining/configuring LLM models will be a Plus "
- Proven 7+ yrs of experience as a Product Manager and led large business initiatives
- Ability to organize and prioritize work, establish realistic goals and deadlines and manage changing priorities
- Ability to achieve goals in an innovative environment and to evolve product strategy based on research, data, and industry trends
- Excellent communication skills
- Strong analytical and problem solving skills
- Ability to analysis products and process drive improvements aligned with strategic goals
- Creative/Strategic thinking skills
About Walmart Global Tech
From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmart's scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow.
Flexible, Hybrid Work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelor of Science and 5 years' product management experience OR Master of Science and 2 years' product management experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India
Top Skills
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
