Staff Product Manager, Consumer Account Management

Posted 3 Hours Ago
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Hiring Remotely in Canada
Remote
178K-228K
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
We create honest financial products that improve lives. Ready to make a difference?
The Role
As a Staff Product Manager, lead the product strategy and execution for consumer account management, collaborate with cross-functional teams, and report analytics to senior leadership in a remote-first environment.
Summary Generated by Built In

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners and merchants need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company.

The Trust and Safety product team is responsible for helping consumers seamlessly and securely create, access and update their Affirm accounts, verify their identity and protect themselves against fraud. This team owns the Consumer Authentication, Identity and Fraud product domains across all Affirm surfaces (including checkout, mobile app and partner experiences). As a Staff Product Manager, you will be a senior member of this team, responsible for fueling Affirm’s growth while safeguarding Affirm users from fraud.

What You'll Do

  • Product Strategy: Define and execute the product vision and strategy for consumer account management across Affirm’s products 

  • Leadership: Be the accountable product leader for consumer account management across Affirm. Drive excitement for the product area within the organization, negotiate resources, and help all cross-functional teams come together to deliver holistic solutions that create value for our consumers, merchants and partners. 

  • Roadmap Ownership: Develop, prioritize, and execute a dynamic product roadmap, balancing short-term wins with long-term innovation.

  • Analytics: Work with analytics team to measure ongoing success of the product area and report to the leadership team

  • Cross-Functional Collaboration: Work closely with engineering, design, data analytics, user research, marketing, infosec, fraud and other teams to ensure smooth product development. Act as the glue that keeps stakeholders aligned and on track.

  • Communication: As a senior member of the Product Management team, you’ll regularly communicate across product and engineering teams as well as cross-functional stakeholders, including frequently presenting to C-level executives.

What We Look For

  • 6+ years of product management experience

  • Passion to change consumer finance for the better

  • A track record of developing and championing product strategy with quantifiable impact

  • An analytical metrics-based approach to identifying, sizing and solving problems

  • An experimentation mindset to rapidly define hypotheses, test them quickly and drive product velocity

  • A compelling influencer with strong communication and interpersonal skills

  • Ability to turn ambiguity to action and measurable impact 

Pay Grade - P

Equity Grade - 7

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $178,000 - $228,000
#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 
  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Top Skills

Data Analytics
Infosec
Marketing
Product Management
User Research

What the Team is Saying

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Jerry
Adam
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The Company
HQ: San Francisco , CA
2,200 Employees
Remote Workplace
Year Founded: 2012

What We Do

Since our founding over a decade ago, our mission has been to deliver honest financial products that improve lives. That mission hasn’t changed — and it never will. At Affirm, we believe money shouldn’t dictate your direction in life; it should open up options instead of limiting them, and help you get where you’re going without getting in your way. That’s why we offer people the financial flexibility to choose what works for them — in finances and in life.

Why Work With Us

Who is an Affirmer?
/noun/

Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.

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Affirm Offices

Remote Workspace

Employees work remotely.

Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style, we have office locations in San Francisco, Chicago, New York City, and Pittsburgh.

Typical time on-site: None
HQSan Francisco, CA
Spain
United Kingdom
Chicago, IL
New York, NY
Pittsburgh, PA
Seattle, WA
Toronto, ON
Warsaw, PL
Learn more

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