Staff Content Designer

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role

The GoodRx Content Design team is growing and we’re looking for a dynamic Staff Content Designer to come in at this pivotal moment for our practice and craft meaningful experiences that help consumers across the country afford their medications. As part of the Product Design team, you’ll work closely with Product Designers, Product Managers, Engineers, and other cross-functional partners to shape the consumer experience, build trust, and help evolve our company voice.

In this role, you will be responsible for leading strategy for, and writing high-quality product content for highly complex user journeys that support consumers as they work through how to save on their medications. In this high-visibility role, we seek resilience, a true passion for words, as well as a mastery of influence.

We’re looking for someone who:

• Is a leader of their craft

• Is seasoned in creating consensus, influencing change, and establishing org-wide adherence to best practices around Content Design engagement protocols, content execution, critiques, and testing

• Is proven to thrive in a fluid work environment, able to pivot when needed, and capable of prioritizing their own work

• Offers a seasoned background in detangling the content experience across complex customer journeys and realigning it in a way that makes sense

• Brings a strategic, engaged approach to not just writing copy, but to the full suite of tools that Content Design offers (e.g. information architecture)

• Wants to design and build products that truly have a meaningful impact on the community

We’re looking for someone who offers:

• Superb communication skills: verbal, written, presentation (internal as well as external-facing)

• Excellent organizational abilities and attention to detail

• A demonstrated ability to persuade partners and diplomatically resolve conflict/drive consensus

Must be able to:

• Elevate the content quality of their peers and teach others how to develop their craft and lead conversations around standards that benefit the wider company

• Lead work in undefined problem spaces requiring end-to-end solutions

• Holistically understand the user and the product end-to-end

• Help teammates identify connections and collisions between different products or features, and how to reconcile

• Reframe problems to produce new starting points and better solutions, using data and research to ensure that solutions meet the needs of all relevant user segments

• Exemplify, maintain, and improve the design process

• Evaluate existing priorities, staffing, processes etc. to make recommendations where and when things can be improved

• Lead cross-discipline projects and build relationships with key partners

• Drive their team to deliver a high-quality product

• Communicate at all levels, be persuasive, and have a strong presence

• Coach designers on presenting, communicating, approaching problems, soliciting feedback, and driving for results

• Identify success criteria and hold the team accountable

• Evangelize for the impact of design outside the org

• Have a deep understanding of business priorities and be able to anticipate impact on product

Skills and Requirements:

• 7-15 combined years of Content Design experience

• Expert experience with design/writing collaboration tools (high- and low-fidelity) including but not limited to Figma, Zoom, and the Google suite

• Exposure to working within and for design systems and helping stand up reusable content elements

• Background in UX Writing/Content Design for both mobile apps and web experiences

Nice to have:

• Experience with both B2B & B2C audiences

• Experience with consumer healthcare products

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$161,000.00 - $257,000.00

New York Office:

$147,000.00 - $235,000.00

Santa Monica Office:

$134,000.00 - $214,000.00

Other Office Locations:

$121,000.00 - $193,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.