Sr Workforce Management Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Our group of WFM Professionals ensures that Dexcom has adequate resources to fulfill their commitment to patients and assist them in taking charge of their health. We aim to meet and surpass both internal and external targets as we transform Dexcom's resources into powerful supplements for our Dexcom patients.

Where you come in:

• You will generate and analyze interval level, daily, weekly, monthly and annual reports
• You will manage internal tools and patient outages
• You will lead WFM calls with Operations on performance analysis and providing recommendations on how to improve current performance or staffing scenarios.
• You will recommend and support process improvement in and outside of the WFM Team
• Develop and produce regular and adhoc reports/dashboards for management, providing insights into workforce performance.
• Collaborate with cross-functional teams to gather requirements and provide data insights that support business objectives.
• Analyze data to identify trends, issues and opportunities for improvement and provide actionable recommendations based on data analysis.

What makes you successful:

• Expertise in Genesys or other WFM tools and call managements systems.
• You are proficient in Microsoft Suite (Excel, Word, PPT) including but not limited to pivot and vlook in Excel
• You have excellent verbal and written communication skills
• You have strong project management, quantitative and analytical skills
• You must have strong organizational and multi-tasking skills
• Expertise in dashboard creation in Tableau and other similar tools

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required: (Highlight the appropriate range)

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.