Sr Technical Support Engineer

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Join Our Growing European Team in Amsterdam as a Sr Technical Support Engineer (STSE)

Are you ready to take your career to the next level with a thriving, close-knit team at the heart of Europe’s tech innovation? Based in our Amsterdam hub, you’ll be part of a dynamic, collaborative group that supports the UK and Ireland markets while working alongside talented colleagues across Europe and the globe.

As an STSE, you’ll be at the forefront of empowering our customers with cutting-edge property management solutions. Our industry-leading software integrates leasing, marketing, purchasing, facilities, and property accounting into a comprehensive platform that transforms the way our clients operate. With your deep technical expertise and problem-solving prowess, you’ll play a pivotal role in delivering advanced support to both technical and non-technical teams, ensuring seamless operations and impactful solutions.

You’ll collaborate closely with our European services team and engage with our global headquarters in Utah, as well as cross-functional teams like Product, R&D, and Training. This role is your opportunity to shape our customer’s success, contribute to our innovation, and grow within an organization that values teamwork, problem-solving, and continuous learning.

If you’re passionate about solving complex challenges, eager to work with industry-leading technology, and excited to be part of a growing European team in the vibrant city of Amsterdam, we want to hear from you!

What you will do:

• Provide advanced technical support to customers via phone, online, and email
• Offer root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems, and assist peers in doing the same
• Verify issues before involving development teams
• Work closely with the Product and Development teams to address the needs of our clients
• Respond to all tasks in the designated service level agreements and provide appropriate resolutions
• Attend product sprint reviews and trainings and review relevant updates on new and existing products
• Be influential in improving procedures and processes that improve our efficiency and effectiveness

Who you are:

• Proven ability to take initiative, stay motivated, and hold oneself accountable, contributing significantly to the success of a small, collaborative team.
• 3+ years of experience in technical support, specifically providing B2B support to enterprise-level customers.
• Previous experience in a SaaS environment, with a demonstrated ability to quickly and thoroughly learn complex software platforms (e.g., Entrata).
• Exceptional technical, analytical, and problem-solving skills, with a track record of resolving diverse, high-pressure issues across complex, multi-platform/system/vendor environments.
• Strong written and verbal communication skills, capable of articulating details clearly, confidently, and assertively while maintaining a friendly and professional tone with all stakeholders.
• As we are working cross-Entrata in multiple regions, expect to drive escalated customer problems to resolution through multiple internal and external channels. 
• Demonstrated passion for delivering an exceptional customer experience.
• Experience in designing and delivering training sessions to enhance team and customer success.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Business Information Systems, or similar skills or equivalent work experience.
• Industry experience in property management or property management-related software is a huge advantage
• Native or fluent in spoken and written English. A second European language, (German, Spanish, French, Dutch) would be ideal. 

Why Entrata?

Entrata is the leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of one of our core Values: “Excellent Alone, Better Together.” This could not be more true of the close knit European team where we give you the opportunity to have a real voice in how we are supporting our strategic customers within the UK and Ireland Markets. A chance to learn and grow exponentially as we build out our European team. 

Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?