Sr. Technical Project Manager - Infrastructure

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Job Responsibilities:

• Manage complex, highly technical, interdepartmental projects in our Infrastructure group- primarily relating to DevOps, SRE and Release through all phases of the life cycle to ensure projects are delivered on time, on scope and within budget.
• Successfully manage the relationship with the client, stake holders, partners and vendors through the delivery of each project.
• Intake and track multiple projects in parallel, work directly with other project and product managers to establish and define scope, high level and detailed requirements. 
• Participate in the creation of statement of work contracts, proposals, quotes and estimates, project budgets
• Track and report all project expenditures, ensure timely and accurate invoicing as appropriate
• Manage AND help create/contribute to all facets of project artifacts and documentation (requirements, design, specifications, release information, training material, flow diagrams, communication artifacts, approvals, etc.)
• Ensure teams structure deliverables into project plans and tickets, work with management on resource allocation and prioritization
• Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other project managers, delivery managers, and senior managers to align resources to the plan
• Establish communication plans and schedules. Provide frequent project updates to all stake holders within FreedomPay and the client
• Coordinate meetings with clients, partners, integrators, and internal resources such as software, database, platform, network and security engineers/architects, etc.
• Coordinate and manage vendor or 3rd party work streams. Closely align with client and vendor project managers on timely and successful delivery 
• Act as the single point of contact for all delivery and tracking at the intersection of multiple software development and infrastructure initiatives
• Recommend internal process, policy, and quality improvements
• Foster a culture of teamwork, collaboration, proactive and positive communication
• IT Project Managers work standard work weeks but may be required to work some after hour maintenance windows with the teams

Required Qualifications and Skills

• Bachelor Degree or higher in Computer Science, Management, MIS, Engineering, or related discipline
• Capable of understanding technical infrastructure verbiage
• Relevant Industry Certifications and classes are preferred: Project Management (i.e. PMP, PRINCE II), SCRUM Master, Ethics, Communication, Management
• Comfortable working in a fast paced and entrepreneurial environment
• Ability to translate requirements, goals, and directives into well-structured tasks and plans, including implementation plans, pre-requisites, order of execution, etc.
• Capable of understanding client issues and requests, then translating them into clear deliverables for the teams
• Polished communicator, well organized, detail oriented, and hands on.
• Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used)
• Azure DevOps, MS Project, MS Office, Lucid Charts, Confluence

Required Experience

• 3-5+ years delivering IT Infrastructure related IT projects across multi-faceted teams in a service provider context
• In-depth knowledge of relevant technologies such as Highly Available Web Environments, API’s, Networking/Load-Balancing, DNS
• Demonstrated strong leadership, decision making, and problem-solving skills and experience
• Demonstrated experience managing multiple concurrent work streams in a fast-paced entrepreneurial environment
• Interfacing with external and internal stake holders and SME’s, and C-level personnel
• Experience working with both enterprise level clients and quick agile projects
• Experience in translating architecture discussions into actionable items
• Experience working within the Microsoft realm
• Delivered projects using various software development methodologies, including Waterfall, and Agile SCRUM
• Experience within the payments and/or financial services industry a plus

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.