Sr. Technical Functional Analyst

Description and Requirements
Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements, and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems and provide user support.
Key Responsibilities:

• Participate in discovery sessions to observe, document, and validate business processes and capture key insights.
• Perform gap analysis and recommend solutions.
• Elicit, analyze, document functional requirements and rules.
• Create user stories and draw process maps to document future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.
• Ensures quality of all deliverables by organizing / performing application testing.
• Provide basic functional and configuration support for a specific COTS/SaaS.
• Prepare technical user manuals, system configuration documents and other technical reports.
• Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
• Monitor performance, identifying underlying problems.

Essential Business Experience and Technical Skills:

• Highly analytical, methodical with excellent attention to detail.
• Ability to think strategically, assess business risk and apply creative problem-solving skills.
• Strong team player and ability to learn quickly.
• Proactive work style, especially as it relates to project, client and partner follow-up.
• Ability to manage multiple work-streams simultaneously.
• Awareness of various work styles, communication and cultural differences and needs; ability to adapt to each audience's unique approach.
• Strong relationship-building skills - internal colleagues, 3rd parties, suppliers / vendor management - on and off-shore.
• Delivery focused.
• Customer service focused.
• Proactive and motivated.
• Builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

Required:

• University degree in a technical or economical area.
• 3+ years' experience in a similar role.

Preferred:

• Experience working in an Agile Team.
• SAFe certified or other agile frameworks: Scrum Alliance CSM or CSP certification, PMI's Agile Certified Professional (ACP).
• Ability to work with applicable collaboration tools that drive an end-to-end delivery of product through persistent teams (JIRA, AzDO, SNOW,...)
• Ability to document business process using BPMN.
• Ability to design, plan and execute application and system testing strategies and tactics to ensure software quality at all stages of application development and the system lifecycle.
• Knowledge of branding, design, usability and function, providing a meaningful and relevant experience to users.
• Experience with writing and executing SQL.
• Knowledge of continuous integration and continuous delivery practices.
• Knowledge of features and facilities for integration and communication among applications, data bases and technology platforms. e.g. webservices, SOAP, XML, ORIGO standards, SFTP, VPN, Informatica etc.

Employee perks, benefits

• Work in a multinational company with place of work in Praha.
• Dynamic environment, elite and collaborative team.
• Flexible working hours and home office 3 days per a week.
• Fair salary conditions and annual bonus scheme.
• Free life insurance, Cafeteria.
• Support for retirement savings.
• Recognition of life and work anniversaries.
• Language courses.

Requirements for the employee:

• University education (Bachelor's degree) OR
• University education (Master's degree)

MetLife Europe d.a.c., the branch for the Czech Republic, started its activities on the Czech market in October 1992. It is a subsidiary of MetLife, Inc., which is one of the top companies in the insurance industry and thus provides the company with a valuable background. MetLife offers a wide range of quality life, accident, investment life and group insurance products that have proven themselves in many countries around the world and are able to meet the requirements of clients of all ages. For more information, please visit www.metlife.cz
#BI-Hybrid