Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Senior Systems Engineer, Medium Voltage serves as a primary contact for Rockwell Automation’s customers and will report to our Global Services Manager. They are focused on improving customer relationships by resolving commercial and technical issues. The Senior Systems Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Senior Systems Engineer include:
Leading customer engagements to improve and maintain an efficient and productive manufacturing system through industry and application experience. Provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnostics, troubleshooting, service, and repair of complex equipment and systems.
Your Responsibilities:
- Serve as company liaison with customer on administrative and technical matters for assigned projects and instructs customers in the operation and maintenance of the system.
- Evaluate and approve operational quality of system equipment and participate in the establishment, measurement, and achievement of customer satisfaction metrics.
- Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
- Demonstrate personal leadership for project engineering teams, field service employees, and project support personnel, delivering internal training as part of global competency program.
- Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
- Demonstrated ability to be consistently fully utilized on billable work
The Essentials - You Will Have:
- Bachelor's degree
- Legal authorization to work in the U.S and Canada.
- The ability to travel up to 70% of the time.
The Preferred - You Might Also Have:
- Prefer eight or more years of experience with Electrical systems and installation.
- Experience with Allen-Bradley PowerFlex Low Voltage and Medium Voltage Drives, Allen-Bradley Low Voltage and Medium Voltage Motor Control Centers, and related products in the Allen-Bradley portfolio of Power products.
- Prior experience in technical sales, industrial distribution, manufacturing operations, systems integration, or an engineering firm
- Experience working with all levels of an industrial automation plant (customer) including VPs, plant engineers and OEM machine builders.
- Sell at the senior management & executive levels and convey Rockwell Automation’s products & services in a manner which demonstrate tangible economic value.
What We Offer:
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
- To learn more about our benefits package, please visit at www.raquickfind.com.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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This position is part of a job family. Experience will be the determining factor. This is a summary of the position’s responsibilities and does not reflect the entire scope of work expectations. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.
Rockwell Automation is an Equal Opportunity Employer including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
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What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
