At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose:
The Sr. Systems Engineer leads planning activities that will drive designing, engineering and executing the installation and administration of the organization’s Hosting Infrastructure and Operating Systems (on-prem and cloud). Manages cloud and physical infrastructure systems and configurations; provides recommendations and guidance to other departments in developing Early Warning Services Technology Standards. Ensures system health is optimized to support internal and external customers. Major systems supported by this team include, but are not limited to, Linux, Windows, Virtualization, Storage, and Data Center and all internet related tools to ensure they function as expected.
Essential Functions:
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Designs, develops, documents, tests and debugs new and existing configuration management patterns and infrastructure as code. Performs systems engineering, installation, configuration, and maintenance of assigned technology responsibilities,
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Works collaboratively with other technology and business teams to gather requirements and develop technology standards. Engages vendor partners to evaluate, test and implement technology solutions that meet business requirements.
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Implements and reviews systems monitoring to ensure platform availability and optimal performance. Analyzes systems health data and makes recommendations to improve performance, prevent service degradation and ensure high availability of technology platforms.
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Provides systems production support, reporting and monitoring of availability for IT Systems.
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Resolves escalated and complex hardware/software related problems as tier III support, diagnose issues, performs root cause analysis and implements mitigating measures of assigned technology platforms.
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Identifies, evaluates and implements new technologies to continually simplify the environment while improving security and performance.
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Implements defined changes to existing hardware and operating system infrastructure such as security patches, non-security patches and technology upgrades in support of vulnerability management, emerging threats and lifecycle management.
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Creates and/or edits technology policies, procedures and associated documentation.
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Interacts with internal customers and external vendors to provide quality customer service.
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Supports the company’s commitment to protect the integrity and confidentiality of technology systems and data.
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Support existing technology infrastructure in an on-call capacity as part of a team rotation.
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Stays current on the latest industry technologies, trends and strategies.
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Completes work in a timely and accurate manner while providing exceptional customer service.
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Mentors, trains, coaches, guides Systems Engineers. Applies direction/ feedback from management to continually improve performance and service levels.
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Participates in and follow change management processes for change implementation.
Minimum Qualifications:
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High school diploma or GED.
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A minimum of 8 years’ experience in system administration, system engineering, computer programming or related work experience is required.
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Must demonstrate strong attention to detail.
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Strong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracy.
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This position requires excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
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Good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs. Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
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Progressive experience managing professional relationships with vendors/ contractors is necessary. Proven ability to establish mutually beneficial relationships through negotiations, coordination, professionalism, courtesy and managing expectations is required.
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Collaboration, facilitation and negotiation skills are required.
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The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
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Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
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Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
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Background and drug screen.
Preferred Qualifications:
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Additional related education and/or experience preferred
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Certifications such as Linux, Windows, Virtualization, Storage, Data Center or Mainframe are beneficial (depending on functional area of responsibility)
Preferred Qualifications for Virtualization:
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Certifications for VMware based product.
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Experience with the deployment and support of VMware products (vSphere, Aria Operations, Aria Log Insight, Aria Lifecycle Manager, NSX-T).
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Experience with creating PowerShell scripts.
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Familiarity with Firewalls, Certificate Management and Dell PowerEdge Servers.
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Familiarity with Pure Storage and Cohesity Backup systems.
The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their manager.
Physical Requirements
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
The pay scale for this position in:
Phoenix, AZ/Chicago, IL in USD per year is: $110,000 - $140,000.
New York, NY/ San Francisco, CA in USD per year is: $120,000 - $150,000.
Additionally, candidates are eligible for a discretionary bonus, and benefits.
This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.
Some of the Ways We Prioritize Your Health and Happiness
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Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
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401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
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Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
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12 weeks of Paid Parental Leave
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Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!
Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.
Top Skills
What We Do
For almost 3 decades, our identity, authentication and payment solutions have empowered financial institutions to make decisions, make payments & prevent fraud.
Early Warning has been a leader in technology that helps protect and advance the financial system. We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies. Our product solutions enable real-time funds availability for a variety of payment types through our payments network.
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