Sr. Support Analyst, FICC & EQD Applications, IT

Position Description

We are looking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to business users.

Key Areas of Responsibilities

• Provide functional support on Calypso and other systems to a broad range of users.

• Maintain documentation on operational procedures and technical environment configuration.

• Manage change requests from development and infrastructure teams and other configuration changes

• Incident escalation and management.

• Configure system monitoring rules and respond to monitoring alerts.

• Implement tactical automation.

• Perform BCP drills and help with IT security and audit review.

• Lead projects related to new system and server deployment.

• Other tasks as directed by the manager.
  Requirements

• Degree/Master degree in IT, Computer Science of related fields

• Around 5 years of experience of relevant system support experience

• Good knowledge of SQL

• Proficiency in Linux server commands and shell scripts

• Good understanding of server and network infrastructure

• Proven problem-solving and analytical skills

• Good communication skills in English and Chinese

• Very strong attention to details

• Able to work under pressure

• Willing to work on morning shifts (from 7am) and take turns to work on weekend (with compensation leave entitlement)

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