Sr Staff Commericial Operations Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team

The Sr Staff Commercial Operations Analyst – Japan will play a vital role in optimising sales operations, financial planning, and analytics to drive commercial success in the Japanese market. This role requires close collaboration with the APAC Commercial Operations Lead and alignment with global strategies to ensure seamless execution and consistency. The position demands a thorough understanding of Japan's healthcare market, strong analytical expertise, and a strategic mindset to implement best practices and innovative solutions.

Where you come in:

Strategic Leadership

• Partner with local, APAC, and global leadership to create commercial strategies tailored to the Japanese market
• Align Japan’s operational plans with APAC and global strategies, ensuring consistency and effective execution while leveraging global best practices
• Provide insights and recommendations to optimise commercial operations, drive profitable growth to exceed targets, and support long-term growth

Sales Operations Management

• Develop and maintain regular and ad-hoc reports and dashboards to track sales force performance & activities, revenue, and customer trends that provide comprehensive visibility into key performance indicators (KPIs). Present reports and dashboards with actionable insights and findings in a clear, concise manner to support sales leadership in making informed decisions
• Utilise various data sources, including CRM systems, marketing platforms, and financial databases, to conduct in-depth analysis of sales team performance, territory and account segmentation, and product/service performance. Identify trends, patterns, areas of success or improvement, and performance metrics to generate meaningful insights and actionable recommendations for sales leaders and key stakeholders
• Administer and maintain the CRM system, ensuring data accuracy, completeness, and integrity. Implement enhancements and customizations to meet evolving business requirements. Provide training and support to sales teams to optimize their usage of the CRM platform
• Implement data quality controls and ensure data integrity to maintain accurate and reliable sales data. This includes the creation and maintenance of detailed documentation of Sales processes, policies and procedures. Collaborate and ensure that all relevant stakeholders have access to up-to-date information and guidelines to uphold data governance policies
• Use data insights to identify growth opportunities, target customer segments, and optimize sales approaches. Proactively identify enhancements and insights to the Global and / or Regional Sales Leaders to enhance sales operating effectiveness/efficiencies
• Collaborate with the Sales Training / Enablement team to develop data-driven training materials, sales tools, and resources for Sales representatives. Ensure that the Sales team is equipped with the necessary data and analytics to enhance their performance. Assist in onboarding new sales team members and provide ongoing support in leveraging sales tools and processes effectively

Data, Analytics and Insights

• Act as a strategic partner to the Commercial team in key activities, such as brand planning, performance analysis, and assessment of sales and marketing initiatives.
• Partner with commercial leadership and other functions to provide insightful summaries and suggest ways to optimize the execution of strategic programs.
• Develop, maintain, and oversee performance reporting against key performance indicators, working with functional leads to understand strategic initiatives and identify ways to measure performance.
• Manage advanced analytics projects including ROI analyses of various strategic initiatives.
• Provide recommendations to the Commercial team to ensure measurable outcomes for new initiatives and optimal mix of spend and investments.
• Effectively explain modelling assumptions to key stakeholders including senior leadership via oral and written communication. Partner cross-functionally with Finance, Sales, Sales Operations, Forecasting, and other relevant stakeholders to communicate analysis and context clearly and effectively throughout the organization as needed.
• Manage vendor relationships with external consultants and data partners in support of commercial objectives.
• Manage and execute ad hoc analysis projects.
• Prepare, distribute, and present various reports to stakeholders throughout the organization, including senior management, ensuring accuracy and timeliness.
• Ensure all data and reporting are managed in a compliant manner and adhere to the highest level of quality.

Forecasting

• Maintain and improve current Forecasting models and look at creative ways to solve problems and provide insights to support the range of forecasts for the business
• Incorporate market research and secondary data sources as drivers of the forecast
• Coordinate with the Global Forecasting team, and own the weekly, quarterly, and annual planning cycles
• Develop and integrate various commercial analytics to inform key forecast assumptions and to provide a data-driven point of view on the impact of product and market events
• Lead the short-term and long-term forecasts of both inline and upcoming products
• Critical collaborator and coordination with pricing, corporate and regional finance, corporate and regional sales, marketing (particularly for new product introduction), and operations
• Mobilize and model broad and varied scenarios to fuel rolling forecasts, updated automatically with relevant, current information so plans for tomorrow reflect in real-time
• Clearly and concisely present forecast assumptions and results to senior leadership
• Provide forecast to sales operations for IC goal setting and S&OP for manufacturing and planning
• Partner effectively and collaborate with internal divisions to integrate key market dynamics and cross-functional expertise into demand forecasts

Cross-Functional and Global Collaboration

• Work closely with APAC Commercial Operations and align with global teams to drive seamless implementation of initiatives
• Coordinate with marketing, operations, and global stakeholders to ensure cohesive execution of commercial strategies
• Provide feedback and share insights from the Japanese market to enhance global models and strategies

What makes you successful:

• You must have at least minimum of 10 years in sales operations, analytics, or finance roles, with at least 5 years of leadership experience in Japan’s healthcare or MedTech industry
• You must have experience with secondary data sources, such as sales and prescription data, medical claims, remittance data etc.
• You must have ability to work effectively with regional and global teams
• You have expertise in analytics tools (e.g., Tableau, Power BI) and CRM systems (e.g., Salesforce, Veeva), advanced Excel modelling skills and familiarity with secondary data sources
• You have English and Japanese language business level.
• You have strong interpersonal and collaboration skills to work effectively with local, APAC, and global teams
• You have strategic and analytical mindset with a focus on delivering measurable outcomes

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0 – 10 %

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.