Sr. Specialist / Expert Specialist - O2C AR French

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 950 of whom are based at our Global Business Solutions Centre in Little Island, Cork. There we boast a vibrant workforce made up of over 38 nationalities, speaking over 27 languages. Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Care, Global HR Data Management, Clinical Trial Management and Scientific Communications, and more to come on stream across 2020. This, along with the recent physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility extends our overall capacity where Lilly offers a premium workspace across both buildings, complete with flexible working options, healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, on-site parking and much more. At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you. Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees – Team Lilly Culture, Diversity & Inclusion, Corporate Social Responsibility and Health Safety & Environment. “We see Cork as an integral part of our productivity agenda. If you are excited by new opportunity and new scope, you are working at the right place.” – Dave Ricks, CEO Lilly.

Key responsibilities for O2C AR Specialist

The primary role of the O2C AR Specialist is to support the accurate, efficient and compliant operation of the credit & collections process across the Lilly business. 

• Be seen as a “go-to” information resource for O2C AR billings, payments, customer, master data and related internal business queries

• Effectively analyse all outstanding customer aging through FSCM to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. 

• Effectively track and resolve all customer disputes regarding billings, credits or payments. 

• Be responsible for daily cash application of payments from customers

• Analyse account discrepancies to ensure the customer account is enabled for payment

• Coordinate initiation and validation of O2C customer master data requests

• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved

• Support global/regional O2C projects with influence on accurate, efficient & compliant AR management

• Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members

Personal Attributes:

• Ability to handle complexity and utilize analytical skills, with attention to detail

• Ability to proactively & effectively analyse & resolve problems

• Ability to effectively prioritize and complete key tasks and deliverables

• Ablility to respond flexibly and empathetically to customer needs, managing their expectations effectively

• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsource org team members

Systems:

• Experience with SAP O2C Module

• Experience in Business Warehouse or Business Objects,

• MS Excel, Word and PowerPoint

Qualifications:

• 2-3 years’ experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change

• Degree in Business and/or Accounting (or equivalent work experience)

• Fluency in English & French language

Compliance

• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture

• Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner

• Ensure ownership for all applicable Sox & Operational controls for your area

People

• Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships

Customer

• Demonstrate excellence in all interactions with our GBS internal customers & business partners

• Focus on measuring & improving our internal customer’s experience with the GBS

• Build and maintain a strong knowledge of Lilly’s product lines within the market

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture

• Actively work with the core team members & Global O2C team to drive improvements for processes

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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