Sr. Specialist, Customer Engagement

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its footprint in Basel, the vibrant hub of pharmaceutical innovation in Switzerland, to further our mission of delivering the greatest possible impact to people through mRNA medicines. As we grow our international operations and commercial activities in Basel, we invite global talents to join us in this exciting journey of transforming medicine and impacting lives worldwide.

This Sr. Specialist, Customer Engagement position is designed to support Moderna’s Vaccines commercial organization, focusing on delivering exceptional customer engagement across the affiliate. You will oversee the planning, execution, and administrative follow-up of a variety of customer engagement activities, including congress booths, promotional webinars, digital communications, and materials. The Sr. Specialist will play a key role in both compliance and risk management, contributing to strategic planning and execution while establishing KPIs for performance with distributors. This role offers the unique opportunity to contribute to Moderna’s growth in brand-new markets as part of an ambitious and innovative team.

Here's What You’ll Do:

Your key responsibilities will be:

• Oversee and ensure the successful implementation of customer engagement activities, including congresses, webinars, and digital communications, in line with affiliate plans.

• Ensure compliance with administrative processes related to these activities by collaborating with cross-functional teams and global colleagues.

• Gather and analyze insights through CRM system management and customer data development to support strategic decision-making.

Your responsibilities will also include:

• Provide data analytics support to enhance strategies for internal colleagues and key functions.

• Minimize risk and ensure comprehensive due diligence by negotiating contracts and working closely with internal stakeholders.

• Monitor performance against KPIs and collaborate with distributors to recommend corrective actions as needed.

• Contribute to building Moderna's Vaccines commercial organization in a dynamic team focused on expanding Moderna’s presence in new markets.

• Adhere to corporate policies and procedures, as well as healthcare laws and regulations.

The key Moderna Mindsets you’ll need to succeed in the role:

• Prioritize the Platform: This role will require a focus on Moderna’s broader mission, ensuring that all activities align with our commitment to pioneering mRNA technology.

• Question the Status Quo: Embrace new ideas and innovative approaches to engage customers in a competitive landscape, helping Moderna set new standards for customer engagement.

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor/Master/PhD’s Degree with progressive excellence in pharmaceutical/biotech sales, marketing and/or tender management, with a preference for prior experience in vaccines

• Demonstrated track record of building and driving volume and profitable revenue growth with key corporate or public sector accounts

• Understanding of the Swiss Healthcare system, of health policy and health care system stakeholders at national, cantonal and local level

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Proven track record in leading customer engagement and value-driven projects, particularly in developing and deploying MVPs.

• Strong customer centric mindset across the various dimensions of the role.

• Understanding of digital tools and softwares to support Moderna’s communication objectives

• Ability to translate customer insights into actionable value solutions.

• Expertise in project management, particularly in the development and roll-out of new offerings.

• Embracing Moderna mindsets – especially for dynamic range, digitize everywhere and pivot fearlessly based on new data as well as obsess with learning.

• Fluent in German, with strong business English skills

• Must be comfortable with ambiguity and a fast-paced, highly dynamic environment that is being defined in real-time. You should be driven and willing to think creatively and pursue new or novel approaches to business and market development

• Excellent communication, presentation, collaboration and influencing skills across internal and external stakeholders

• Excellence in both strategy setting and simultaneous execution

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should

contact the Accommodations and Adjustments team at [email protected].

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