As a Salesforce Administrator, you will play a key role in maintaining day-to-day operations, supporting the loan application process, and ensuring the integrity and optimization of CRM workflows. You’ll be part of a small but highly effective Salesforce team, working closely with developers, QA staff, and business users to troubleshoot issues, configure workflows, create reports, and more.
Responsibilities:
- Provide user support and assist with troubleshooting system issues.
- Maintain and create support documentation for internal use.
- Support the management of security levels, roles, profiles, and permissions within Salesforce.
- Assist team members with QA testing and ensure the quality of updates.
- Handle tickets related to system issues and escalate unresolved issues to management.
- Help manage Salesforce roles and profiles, ensuring users are appropriately provisioned and supported.
Requirements:
- 2-3+ years of experience as a Salesforce Administrator, or a combination of development experience.
- Salesforce Administrator certification.
- Advanced Salesforce Administrator certification.
- Familiarity with languages such as Apex, Java, JavaScript, SQL, HTML, and CSS.
- Experience with systems like Jira, Confluence, Cirrus Insight, FormAssembly, Gearset, Nintex, Skuid, and Talkdesk.
- Experience providing support to users and assisting with troubleshooting.
- Knowledge of the mortgage industry, real estate transactions, or financial products.
Preferred Qualifications:
Top Skills
What We Do
NTD Software is a Mexican company located in Guadalajara, Jalisco, known as "the silicon valley of Mexico." We help both startups and big companies by finding the right people to join their team and creating digital solutions using the latest or well-established programming languages and tools. Our expertise is in building software from the ground up and expanding our clients' existing teams, allowing us to work with businesses globally
