Sr. Sales Operations Analyst (Hybrid)

Company Description

Note: The job position offers a hybrid work schedule, with 60% remote work and 40% onsite work, providing the flexibility to work from both home and office environments

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

Job Description

• Responsible for north American customer master data & governance function to closely align with Bosch global governance principles & guidelines.
• Ensure customer data maintenance by support teams for accuracy, completeness & consistency.
• Regularly audit & cleanse data to resolve discrepancy & standardize data fields across systems.
• Collaborate with departments (e.g. sales, customer service finance, IT) to understand master data requirements & align customer data with business processes.
• Generate reports & perform data analysis to provide insights on customer data quality& trends to support decision making.
• Investigate & resolve data related issues working closely with IT & business users to address root cause.
• Responsible for contract management. Reviewing contracts requirements for completeness, signatory compliance, accuracy, and feasibility. Also maintain contracts to appropriately track the status of agreements.
• Collaborate with internal teams & business functions to ensure the contract accurately reflects the needs and expectations of internal / external clients.
• Manage the setup, monitor & maintain rebate agreement within relevant systems, ensuring accurate terms, conditions & calculations.
• Analyze customer incentive program data to identify trend, verify & reconcile rebate accruals as needed. Generate reports on channel partner incentive calculation & rebate performance to support financial & sales planning.
• Engaging with business sponsors, operational teams, and specialists to execute incentive program payments including but not limited to rebates, 3rd party commission, co-op, invoice payments & credits.
•  Collaborate with sales team to clarify rebate terms & conditions. Analyzes all claims and reconcile according to contracting policies and procedures.
• Identify opportunities for improving process, implement enhancements & streamline processes to increase efficiency & quality.
• Ensure compliance with internal controls, company policy, governance policies, industry regulations & maintain documentation for audit purpose.
• Provide consultancy to drive system/process integration and optimizations with customers in North America.
• Create & maintain documentation of processes, workflows & business rules for reference & training purpose.

Qualifications

• Bachelor’s degree in business, finance, information systems or similar qualification required.
• Minimum of 5 years’ experience in business/sales operations and/or customer data management roles
• Experience with data analysis, finance, accounting & enterprise systems (e.g SAP,CRM)
• Excellent MS office skills (PowerPoint, Excel, Word, data visualization tools).
• SAP experience strongly preferred. Strong SAP BW and reporting capabilities
• Strong attention to detail, organization, and time management skills.
• Business acumen with strong statistical & analytical skills
• Strong process improvement facilitation, critical thinking and problem solving skills
• Expertise in sales operations, system modules, system interactions & dependencies, process flows, system integration patterns.
• Demonstrated experience in gathering data, structuring analysis, synthesizing results and presenting conclusions and recommendations.

Additional Information

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability (after 30 days)
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, powertools, thermal products like tank-less water heaters and more

https://www.bosch.us/careers/why-bosch/culture-and-benefits/

https://www.myboschbenefits.com/public/welcome

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

All your information will be kept confidential according to EEO guidelines.