Sr. Quality Assurance Analyst

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.
Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.
We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:
Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee.
Position Summary: The Sr. Quality Assurance Analyst provides analysis, design, development, and testing to assist in solving difficult and complex software problems through a breadth of knowledge, working through others with a focus on domain experience. Provide logical solutions that are testable, maintainable, and efficient. Propose and design QA tools for test efficiency, including test cases that are candidates for automation.
Essential Duties and Responsibilities:

• Identify and improve process gaps.
• Implement test procedures from a defined test strategy.
• Report defects based on bug priority.
• Identify, prioritize, and break down the work needed for automation of manual and repetitive tasks.
• Create test cases, test plans, test runs, and reporting on test results.
• Configure new test cases for testing tasks and regression test cases.
• Analyze and understand the business processes.
• Identify and communicate technical software requirements.
• Create and maintain solution documentation.
• Support existing processes and implement change requirements as part of a structured change control process.
• Complete assigned tasks during sprint periods/complete work during a project timeline.
• Work with cross-functional business partners to triage and remediate bugs identified in the development lifecycle
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• Bachelor's degree preferred, or equivalent combination of education, training, and experience.
• 5+ years of experience in IT Quality Assurance roles.
• 4+ years of experience creating, executing, and documenting the results of test plans and test cases.
• 3+ years of experience working on a team with Agile processes.
• 2+ years of experience testing business process implemented with SalesForce Sales Cloud.
• 1+ years of experience testing business process implemented with SalesForce Field Service Cloud.
• 2+ years of experience with Microsoft Azure Dev Ops or equivalent tools.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "win every day" mentality.
• Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

• Azure DevOps or related testing/defect tracking software experience.
• Web testing experience.
• Mobile testing experience.
• SQL experience.
• SalesForce Sales Cloud and Field Service Cloud.
• Black Box Testing (Front end validation, E2E testing, Regression Testing).
• Gray Box Testing (Charles proxy, API manual testing, Monitory tools).

Travel Requirements:

• Less than 10% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions).

Physical Requirements:

• Normal office environment.
• Performs indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
Americans with Disabilities Act Statement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .