Sr QA Analyst

SUMMARY OF RESPONSIBILITIES

The Senior QA Analyst will play a key role in the testing and quality assurance of our software products. The ideal candidate will bring extensive experience in both manual and/or automated testing, an eye for detail, and a proactive approach to problem-solving. You will collaborate closely with cross-functional teams, including developers, product managers, and other QA analysts, to identify issues early in the development cycle and ensure our product releases meet high standards of quality to ensure successful functionality and integration of all customer IT systems.

ESSENTIAL DUTIES

• Lead and execute end-to-end testing for new features, enhancements, and bug fixes across multiple platforms.
• Verify that end-user experience meets expectations during testing as well as post-implementation.
• Design, develop, and maintain comprehensive test plans, test cases, and test scripts for testing.
• Collaborate with business leaders and developers to identify, log, track, and resolve software defects.
• Participate in daily stand-ups as needed to communicate testing progress and status.
• Lead and mentor junior QA team members, providing guidance on testing methodologies and best practices.
• Ensure test coverage by working closely with product and engineering teams to understand project requirements to minimize testing risks to ensure requirements are testable.
• Participate in all phases of the software development life cycle (SDLC), including requirements gathering, design reviews, and code reviews.
• Analyze and identify root causes of defects and provide actionable feedback to developers.
• Ensure compliance with established QA processes, identifying areas for improvement.
• Continuously improve testing strategies, methodologies, and tools to enhance product quality and team efficiency.
• Implement and maintain test scripts for regression testing pipelines.
• Prepare and deliver test reports, including status updates, test metrics, and release readiness.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in software quality assurance, with a strong background in both manual an/or automated testing.
• Strong understanding of QA methodologies, tools, and processes.
• Strong understanding of Agile processes & Scrum environments.
• Experience with Extract Transform and Load (ETL) functionality.
• Experience with test management tools (e.g., TestRail, X-Ray) and issue-tracking systems (e.g., Jira).

PREFERRED QUALIFICATIONS

• ISTQB or other relevant QA certification.
• Experience with testing tools (e.g., Postman, Soap UI).
• Familiarity with cloud platforms (e.g., AWS, MS Azure) and microservices architecture.
• Knowledge of security testing principles and best practices.

REQUIRED SKILLS

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  

WORK STYLES & BEHAVIORS

• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Analytical Thinking— Job requires analyzing information and using logic to address work-related issues and problems.
• Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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