Sr. Product Specialist

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:

This role is highly diverse and requires an agile contributor to help facilitate internal processes and external communication to ensure clarity of message and deliver on commitments/needs/projects. The ideal Sr. Product Specialist will have experience working with New Product Development, Operations, and Sales in a global business. Creates a hub of communication to connect stakeholders and effectively executed against strategic goals. They will also have built positive relational equity with counterparts, team members, key customers, industry experts, suppliers, and a variety of cross-functional stakeholders to drive progress.

YOUR IMPACT:

• Help quantify market potential of model refreshes through understanding of End-User and Channel Partner “Jobs to be Done”/ voice-of-customer (VOC), that inform sustainably differentiated value opportunities.
• Strong collaborator to understand and deliver against requirements established by senior team members.
• Understand value-based selling propositions through competent engagement with external customers.
• Product Expert of all product/solution attributes, technologies, and performance within scope of applicable products.
• Develop Internal cross-functional, and customer communication media/programs that ensure full understanding of product value-based selling propositions with comparisons to competitive products (ex. Sales manuals, Specification Sheets, demonstrations, etc.)
• Coordinate delivery, demonstration, familiarization, field follow, data acquisition connectivity and other tasks to facilitate field trial activities.
• Partner with various functions to hold virtual and JLG on-site voice-of-customer (VOC) events.
• Participate in Product Definition Development and help translate VoC/market intelligence into evidence supported attributes.
• Analyze market informed VoC data, “Jobs to be Done” and identify trends that may enhance offerings.
• Construct Qualitative & Quantitative tools to acquire market Data effectively.
• Exhibit Strong verbal, written, presentation competencies with the ability to orchestrate compelling messages/tools related to launches, new offerings, portfolio changes, etc. that resonate with internal and external audiences.
• Ensure system updates/product configurations are completed and aligned with customer facing documentation, update as needed
• Structure and Evaluate Market Data, Competitive Comparison Data, Take Rates, Options, to inform project priorities, etc.
• Respond to inquiries to support the organization (ex. Sales, Service, Training, Quality, etc.) at large to meet market/customer requests (ex. Decals, System Updates, Model Performance/Attributes).
• Support Product Management activities such as meeting setup, meeting minutes, and key takeaways
• Consolidate Cross-Product information and develop a cadence to communicate of critical information/updates
• Log, Evaluate, Analyze, Address, and Escalate as appropriate, internal/external market/customer requests and develop resolutions for reoccurrences
• Access and disseminate existing product information to support inquiries (Ex. FAPL/system investigation, Operating Manuals, Specs, Options, Literature, etc.)
• Consolidate & Analyze Secondary Market Data
• Consolidate & Analyze Competitive Data
• Exhibit professional tenacity to deliver results, while modeling People First Principles in all interactions.
• Comfortable with ambiguity, can remain agile to navigate organizational obstacles to accomplish objectives.
• Strong track record of delivering on commitments
• Remain flexible to meet evolving business demands as needed within functional scope.
• These duties are not meant to be all-inclusive and other duties may be added.
   

MINIMUM QUALIFICATIONS:
Bachelor’s degree in Business, Marketing, Engineering, or related field.

• A minimum of five (5) years of related experience
• Substantiated evidence Essential Duties & Responsibilities can be successfully carried out.
• Ability to travel 0% to 50%, this is highly dependent on business cycle and needs.

Pay Range:

$82,000.00 - $132,800.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.