Sr. Product Manager - Registration and Login

Job Description
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Job Description:
In an increasingly digital age, the number of touchpoints we have with our billions of customers continues to expand - each of these touchpoints is an opportunity to serve a customer another feel-good moment. The role of a Product Manager, Registration and Login is essential to defining the strategy for our 'digital front door' - the experiences that drive the acquisition and retention of our digital customers. You'll oversee front-end experiences that keep the customer at the center of the experience across digital channels and partner closely with technology to implement reliability, security, and privacy standards to house the account data on the backend. This role will collaborate closely will in-house experience designers and other product teams like Profile and Consent to shape the future of the McDonald's registration experience, scaling the experiences we build across the globe.
Key Tasks & Responsibilities

• Product Vision and Strategy: Developing a comprehensive vision and strategy for registration and login experiences, continuously monitoring product performance, customer feedback, and market trends to inform development strategies.

• User story and acceptance criteria definition: Facilitate and attend daily squad ceremonies including standup, refinement, retro, sprint planning, etc. and populate the team backlogs with detailed epics, user stories and acceptance criteria.

• Stakeholder Alignment: Ability to bring a variety of stakeholders along the product journey; receiving input from all groups and driving the product towards a results-oriented solution while tackling business, technical, and customer feasibility, viability, and value risks.

• Market Research and Analysis: Staying current with customer needs, market trends, and industry changes, using customer feedback and analytics to guide product decisions, and conducting stakeholder surveys to identify business opportunities.

• Roadmapping and Agile Delivery: Creating flexible product roadmaps in collaboration with design and engineering teams, adaptable to changing customer needs and technical developments throughout the product lifecycle.

• Feature Definition and Prioritization: Analyzing customer feedback, competitor offerings, and enterprise initiatives/priorities to prioritize product features and collaborating with the team to define user stories and requirements for an optimal product experience.

• Data Collection and Analytics: Monitoring post-launch product performance, tracking usage metrics, and utilizing analytical tools to make informed decisions.

• User Experience Design: Ensuring the product provides an intuitive user experience, with usability and design considerations such as layout and typography.

• Post-Launch Optimization: Updating the product post-launch with new features or fixes to maintain competitiveness and collaborating with sales and marketing for promotional strategies

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $ 149,260 - $ 190,310 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Qualifications:

• Bachelor's degree or equivalent work experience/ background in product management, software engineering, business administration, project management, design or a related field
• Product certifications are a plus but not required

• Proficiency with Atlassian product suite (Jira, Confluence)

• Familiarity with account, identity, profile, registration experiences are a plus but not required

• Proven experience with launching and managing a product throughout its lifecycle, preferably customer-facing

• Skills in defining MVPs, developing proof of concepts, and leveraging prototyping

• Competence in building and managing a product roadmap and sprint-level backlog

• Strong communication, collaboration, and interpersonal abilities to influence stakeholders and build trust and alignment on decisions

• Excellent communication and presentation skills, with the ability to communicate sophisticated concepts to both technical and non-technical audiences.

• Data-driven prioritization skills

• Capability to manage multiple projects and priorities simultaneously

• Proficiency with measuring product performance: defining KPIs, running A/B testing, analyzing post-launch metrics to continue to deliver iterative value

• Understanding of UX design principles and ability to determine requirements based on balancing customer experience with technical feasibility and other stakeholder input

• Familiarity with conducting customer and market research

Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.