Job Description
As a Senior Product Associate for SRE at JPMorgan Chase, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact on the reliability of our services, supported by research and feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job Responsibilities
- Partners with Product Managers to identify opportunities to drive the resiliency agenda within Employee Platforms
- Drive the adoption of SRE Maturity across Employee Platforms
- Understands and plans for upstream and downstream implications of non-functional requirements on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic SRE roadmap and provide insight on potential practices and technology that will enhance the user experience
- Analyzes, tracks, and evaluates reliability metrics across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Drive SRE reporting and communication events.
Required qualifications, and skills
- Experience or equivalent expertise in product management or a relevant domain
- Experience in data analysis (Tableau, SQL)
- Proficient knowledge of the product development life cycle and use of JIRA
- Experience in product life cycle activities including discovery and requirements definition
- Ability to influence Product Leads and other partners
- Knowledge of SRE concepts such as SLO/SLIs, observability tools
Preferred qualifications, capabilities, and skills
- Knowledge of end user applications and services such as M365, voice, mobile
- Knowledge of software development lifecycles
- Understanding of release cycle technology such as CI/CD
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.
