Sr. People Coordinator

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Coordinates critical HR operations, initiatives and activities, supporting the People organization.

Overall Purpose  

The Sr. People Coordinator is a key role within the People team providing administrative and operational support to a variety of key People programs.  The role provides a high-level of customer service to candidates and employees throughout the employment life cycle.   Works closely with internal partners, leaders and employees to support people processes.  Supports the People team with ongoing projects, priorities and initiatives.   

Essential Functions   

Depending on the focus area, the Sr. People Coordinator may be responsible for one or more focus areas listed below: 

Talent Acquisition and New Hire Onboarding:   

• Supports recruiters and hiring managers through all phases of the recruiting and onboarding process ensuring timely and effective onboarding of new hires. Prepares and sends hiring documents, initiates pre-employment background screening and pre-employment tests, tracks receipt and completion of background checks and Workday tasks, follow-up with hiring managers on ServiceNow tickets.  Keeps recruiting staff informed of status, troubleshoots issues, engages with internal partners to solve roadblocks.  

• Serves as the primary point of contact for candidates, hiring managers and internal stakeholders during the onboarding process.  Ensures candidate experience is exceptional from initial contact through disposition or onboarding.  

• Supports the talent development team with NEO.  Responsible for a variety of onboarding activities including email communications to new hires, general administrative support, troubleshooting issues with Zoom or delays with equipment, notifying appropriate recruiting or hiring managers of issues. 

• Supports the recruiters with scheduling interviews, as needed. 

• Responsible for supporting travel arrangements for candidates and new hires. 

• Responsible for tracking and processing employee referral bonuses. 

• Monitors contingent worker end date process, engages with recruiters, internal partners and hiring leaders, as needed. 

Immigration Support: 

• Supports immigration related efforts related to sponsorships including managing postings, document management and file management.  Ensures compliance with legal requirements and maintains appropriate files and documentation. 

• Monitors and responds timely to inquiries submitted to the Immigration shared mailbox.  Forwards or escalates issues, as needed.  

People Strategies & HR Operations: 

• Assists with administrative support functions including calendar management, meeting coordination (townhalls, staff meetings, offsite, etc.), travel planning, and expense management. 

• Supports the Workplace Programs strategies, roadmaps, initiatives and required actions to help build “best in class” programs. 

• Serves as the primary point of contact for Workplace Programs when leaders are unavailable or cannot be reached. 

• Provides input on Workplace Programs as we continue to evolve our routines, process and systems. 

• Supports severance processes such as calculations, agreements and status updates. 

• Provides support for leave of absence processes including employee or leader questions, payroll verifications, audit compliance.   

• Process unemployment claims in collaboration with Employee Relations. 

• Assist with non-payroll employee verifications. 

General Activities and Reporting: 

• Participate in projects and initiatives that are aligned to the broader goals and priorities of the People Team function intended to optimize processes and technology.   

• Assist with developing and maintaining applicable process documentation, drafting communications, coordinating activities across various functions 

• Monitor and provide timely response to inquiries submitted to shared mailboxes (Talent Acquisition, Immigration, People Strategies, HR Operations, etc).  Forward or escalate issues, as needed.  

• Support People team with a variety of audits and controls testing, as assigned.  

• Create and maintain reports, as assigned.  

• Responsible for maintenance of People Team SharePoint sites, as assigned. 

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.  

Minimum Qualifications  

• High School diploma or equivalent. 

• 3 or more years of related experience in a HR support role or in a high-volume administrative role in a professional environment OR bachelor's degree in human resources or related field. 

• Familiarity with workplace programs in the functional area of assignment and the ability to quickly learn about EWS programs to be a valuable contributor.    

• Ability to maintain confidentiality. 

• Experience maintaining and utilizing various HCM systems.  

• Knowledge of employment-related legal requirements  

• Effective verbal and written communication and interpersonal skills and ability to work across various teams. 

• Strong attention to detail and follow-up skills. 

• High sense of urgency and ability to multi-task.  Demonstrated ability to follow-through and perseverance to complete projects in a timely manner. 

• Must demonstrate professionalism, a high level of customer service, and confidentiality.  

• Proficient in collaboration and Office tools (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, etc.) 

• Background and drug screen. 

Preferred Qualifications  

• Experience with Workday HCM software.  

• Additional related education and/or experience preferred.  

• High level of proficiency in PowerPoint. 

• Experience conducting and responding to audits.  

• Proficient in Microsoft Teams and Zoom calls scheduling, coordination, start, etc. 

• Experience conducting and responding to audits.  

• Prior immigration support experience. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor. 

Physical Requirements 

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers. 

Employees must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. 

The base pay scale for this position in:

Phoenix, AZ in USD per year is: $29.00-$32.00 per hour.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.