Sr Manager, Tech Platform Management

Job Description
Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the US Technology Solution Readiness team where our mission is to deliver limitless technology solutions that make our Guest experience convenient and fabulous, and enable Crew, Managers, and Owner Operators to Run Extraordinary Restaurants! Our technology powers all 13,000+ US restaurants and enables restaurant teams to serve millions of customers daily!
We are looking for a highly skilled Senior Technology Platform Manager to lead multiple technical projects in support of the restaurant technology platforms in the US McDonald's market. This role oversees our system platform for restaurant servers and devices to support our critical restaurant applications. This role will also be involved in how we manage the provisioning, re-imaging and OS platform/software for emerging technology that McDonald's is currently deploying in the US market. The role plays a critical piece in leading the team that is developing the device scripts, drivers, VM's and new technology platform initiatives that are needed to run our restaurants efficiently.
The Sr. Platform Manager is also a people leader and is the owner of implementation decisions for the products. The ideal candidate will be results and measurement driven, an exceptional communicator, and exhibit collaboration and influencing skills that cultivate a collaborative and continuous improvement environment.
Key partners include US Owner Operators, Operations Technology Professionals ("OTPs"), internal business areas such as Operations, Global Technology, Legal, and many others. Close partnership and active management of strategic technology vendors is critical to success.
This position provides the opportunity to establish relationships with a variety of McDonald's product owners, suppliers, and franchisees. The team operates in a fast-paced environment with shifting priorities that'll be good for those that are quick to adapt while looking to experience various technologies.
Accountabilities & Responsibilities:

• Lead delivery and development of products to stabilize and support our restaurant platform applications.
• Work with cross-functional teams throughout the life of the project to ensure alignment with global teams from development, deployment, and support.
• Leading development squads/vendor teams in evolution and testing of restaurant platform solutions and updates (windows images, scripts, drivers). Including prioritization, backlog management and status updates to internal and external collaborators.
• Building out, maintaining, and prioritizing/grooming user stories, roadmaps, and aligning across US and Global stakeholders
• Develop and maintain a 3-year roadmap for Restaurant Platform initiatives, work with global and US teams to communicate, align and plan.
• Support a critical transformation effort to modernize McDonald's Global Restaurant platform working with Global Technology and third-party vendors
• Become a SME in our Restaurant Technology Architecture and be the voice of the market when working with global and other US teams.
• Visit McDonald's restaurants to gather feedback from crew, OTP's and operators and rethink approaches to improve guest and crew experience with new technology.
• Support and assist in daily meetings and technical projects across the organization.
• Understand McDonalds business requirements to help produce quality outcomes and adapt to new challenges as they arise.
• Work closely with peer solution readiness managers and product owners across all channels and capabilities to prioritize initiatives, find opportunities for collaboration, and coordinate product development and delivery
• Research new technologies and build out roadmaps to support the US business.
• Provide people leadership for team members, professional development, and career pathing

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $149,260- $190,310per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Qualifications:

• 5+ years of relevant professional work experience in technology related field
• 3+ years of experience as an Engineering Manager or Product Manager eliciting/defining requirements, designing systems solutions, and leading business and technical requirements
• 1+ years of experience with agile development methodologies
• Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements to translate to both technical and non-technical audiences.
• Experience developing solutions that provide high levels of resilience and scale
• Proactive, self-motivated, and accountable teammate
• Experience collaborating with team members in a large global matrix org structure
• Understanding of software development principles and background, specifically around SDLC process, prioritization process, intake, backlog management and well versed in project management practices.
• Ability to work in a fast-paced, often changing, and sometimes ambiguous environment
• Experience working in McDonald's restaurants or equivalent QSRs
• Desire to work in a fast-paced, often changing, and sometimes ambiguous environment
• Ability to balance multiple priorities optimally
• Bachelors Degree in a technical subject area is highly desired
• Technical background, including an understanding of Microsoft Windows Server, Hyper-V, IoT devices, containers, cloud platforms, and system architecture is highly desired.

Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.