Sr Manager Account Management

About this Role

We are seeking an experienced and dynamic Sr Manager of Account Management to lead a team of Account Managers supporting our sales organization. Reporting to the SVP of US Sales, this role will drive strategic initiatives that enhance operational excellence, client satisfaction, and revenue growth.
This role is both strategic and hands-on, combining leadership responsibilities with direct account management. As a player-coach with prior experience managing teams and creating new functions, you will establish and grow the Account Management function, overseeing campaigns from RFP to post-campaign wrap, driving strategy, and ensuring flawless execution. You will mentor and develop a high-performing team, foster cross-functional collaboration, and provide actionable insights to enhance our product offerings and operational processes. 

The Senior Manager of Account Management will serve as a strategic leader, focusing on scaling the Account Management function, optimizing processes, and fostering collaboration across departments. This role will also oversee a portfolio of high-impact accounts, ensuring campaigns deliver exceptional results while driving innovation in campaign execution and client engagement.

This is a unique opportunity to shape a critical function, build strong client relationships, and contribute to the company’s growth.

You Will...

• Provide Strategic Leadership & Operational Excellence:
• Be a player-coach to the new Account Management function, establishing the function responsible for owning and quarterbacking campaigns from RFP to post-campaign wrap. 
• Own everything from building the strategy, developing the playbook for the team, and overseeing successful cross-functional execution.
• Provide Team Leadership & Cross Functional Collaboration:
• Manage a team of Account Managers, providing day-to-day leadership, guidance, and support to ensure successful campaign execution.
• Provide regular coaching and feedback to your team, ensuring continuous improvement in both client service and internal collaboration.
• Create and lead training initiatives to onboard new hires and upskill existing team members on best practices, tools, and industry knowledge.
• Foster a collaborative and high-performance environment, helping the team develop their skills, grow professionally, and meet individual and team targets.
• Lead the feedback loop to Product Marketing and Product, on how current offering is being received by clients and gaps for new packages and solutions. 
• Work with Product Marketing and RevOps to standardize current offerings and processes, ensuring consistency and efficiency in campaign execution.
• Ensure Client Engagement:
• Provide insights to leadership and other teams on client trends, pain points, and potential areas for improvement in both our product offerings and operational processes.
• Oversee and manage key accounts, ensuring that campaigns are executed flawlessly from ideation to post-campaign wrap-up.
• Drive campaigns from ideation and strategy through post-campaign wrap. Being the main point of contact both externally to clients and internally cross-functionally. 
• Leverage performance analysis to identify trends and identify opportunities for incremental budget.

You Have...

• 8+ years experience in either account management or sales support client facing roles at either publishers, ad tech, or marketing tech companies. 
• 3+ years managing teams of at least 4 Individual contributors.
• Proven track record of managing complex client accounts, executing digital campaigns (display, video, sponsorships), and presenting post-campaign analysis to clients.
• Deep expertise in digital marketing, including display advertising, video, and sponsorships.
• Strong leadership skills with a demonstrated ability to motivate, mentor, and develop a team at multiple levels.
• Exceptional organizational and project management skills, with the ability to juggle multiple high-priority projects in a fast-paced environment.
• Ability to both think big picture and outline a campaign strategy.
• Experience with campaign performance analysis, optimization, and presenting insights to clients and internal stakeholders.

Bonus Points...

• Preferred experience starting a new function and hiring and training people into a new role.
• Hands on experience with GAM or other ad servers, and 3rd party measurement vendors.

Benefits & Perks

• Salary Range = ($107k - $197k)
• Vibrant team culture
• Comprehensive Medical, Dental, Vision
• Training (unlimited Udemy + more)
• Flexible working hours and time off
• Equity & Retirement Programs including 401K match
• Paid Parental Leave
• International work environment with start-up culture 

About Fandom

Fandom is the world’s largest fan platform where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, Fandom is the #1 source for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. Fandom’s Gaming division manages the online video game retailer Fanatical. Fandom Productions, the content arm of Fandom, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The Loop. For more information follow @getfandom or visit: www.fandom.com.

Fandom is an equal opportunity employer. Fandom values diversity, and all employment decisions are made on the basis of job requirements and individual qualifications.

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