Sr. IT Support Engineer II

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

We are seeking an experienced Senior/Lead IT Support Engineer to assist in developing our Corporate IT team. This role involves supporting day-to-day IT operations, driving major IT projects including infrastructure improvements, automation, and compliance projects, and ensuring seamless business continuity. The ideal candidate will lead the design, implementation, and maintenance of our current tech stack and network infrastructure across all office locations globally and will contribute strategically to the management and optimization of our IT resources.

Responsibilities:

• Assist in leading strategic IT initiatives that align with organizational goals, focusing on infrastructure robustness, network stability, and security enhancements.

• Drive innovations and improvements in IT processes and infrastructure to enhance operational efficiency and reliability.

• Design, configure, implement, and maintain network infrastructure including firewalls, switches, access points, VPNs, and security solutions, as required.

• Manage the procurement process for software and hardware, ensuring strategic investment and resource optimization.

• Ensure compliance with regulatory standards including SOX, focusing on the SaaS portfolio, network, security and data protection.

• Provide comprehensive IT support, resolving Tier 1, 2, and 3 issues, and managing escalated technical problems.

• Develop and automate processes to improve system efficiencies and business continuity, utilizing scripting languages such as Python, Bash, or PowerShell.

• Lead IT projects from conceptualization to execution, ensuring alignment with strategic objectives and timely delivery.

• Collaborate with cross-functional teams to develop and implement IT workflows and projects, particularly aligning with automation and compliance enhancements.

• Establish and maintain relationships with vendors, negotiate contracts, and manage software/hardware procurements effectively.

6 Month Accomplishments:

• Develop relationships with the IT team and direct cross-functional teams

• Have a firm understanding of the IT systems and owning organization global network infrastructure

• Able to think outside the box and be resourceful in troubleshooting all technical issues in regards to hardware, software, networking and SaaS platform access and connections

• Assist in any IT project needs that align with organizational growth (SOX compliance, automation, improvements)

• Develop Jira projects and workflows on-demand in alignment with SOX compliance

• Assist in further IT security implementations with projects in the pipeline

12+ Month Accomplishments:

• Standardized global network infrastructure and ensure that configuration and maintenance is in alignment with SOX compliance and IT security standards

• Cross-trained across ALL IT systems to have a minimum of administration knowledge of the systems

• Assist in implementation and maintenance of regulatory compliance standards surrounding IT security across all IT systems and infrastructure

• Ability to help hire/train new teammates as the company grows 

• Oversee and manage projects surrounding process improvements in area of ownership or take on challenging projects of other areas

• Developing and executing automation, projects, and workflows in close collaboration with key stakeholders and cross-functional team members

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• At least 6-8 years of experience in IT support roles, with a minimum of 2 years in a more senior position.

• Strong experience in designing, configuring, and troubleshooting network systems (TCP/IP, DHCP, DNS, VPN, etc.).

• Proficient in network hardware configuration including firewalls, switches, and access points.

• Knowledgeable in IT compliance and regulatory standards, such as SOX compliance.

• Proficient with enterprise workflow management systems, particularly JIRA and other Atlassian products.

• Scripting proficiency in Python, Bash, PowerShell, or similar languages.

• Excellent problem-solving skills, with a methodical approach to work and the ability to manage priorities and workload effectively.

Salary Range:

$103,500.00 - $147,000.00 Annual

About Us

Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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