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About the Role
As the Sr. GTM Systems Analyst, you will be a senior member of our Go-to-Market and Monetization organization, primarily focusing on leveraging systems to streamline processes, drive data-driven decision-making, and enhance our end-to-end strategy. You will play a critical role in optimizing multiple platforms like our CRM (Salesforce), Customer Success/Product experience software (Gainsight) Work Management and Productivity Software (Slack), Prospecting (Prospect.io, Linked Nav), Outreach, etc.
If you’re a proactive problem-solver with a passion for leveraging systems to create impactful business solutions, we’d love to meet you.
What You’ll Do
- Collaborate with go-to-market stakeholders to develop system improvements, enhancing functionality and efficiency across multiple platforms (Gainsight, Salesforce, Outreach, etc.).
- Analyze current business processes, identifying opportunities to improve and streamline workflows. Drive operational efficiency by implementing industry best practices and designing processes, tools, and workflows to enhance team productivity and scale client interaction positively impacting CSAT
- Run data analysis on large datasets, extracting insights and presenting findings through Excel and PowerPoint in a clear and compelling way.
- Translate insights into actionable recommendations and partner with teams to implement changes effectively. Provide strategic input for leadership to reevaluate and implement changes in the customer experience, including vision and strategy, roles and responsibilities, rules of engagement, process flows, system and SFDC requirements, reporting, and tracking.
- Maintain a high level of data integrity and ensure best practices in systems management.
- Work closely with the Salesforce and Gainsight engineering teams to address complex system requirements, ensuring seamless integration and functionality for advanced workflows and code-based customizations.
- Drive solutions across all tech platforms to create answers for complex business problems. Overarching tool experience to decipher needs from the business and translate them into actionable, scalable and system friendly solutions in partnership with ICs and Contractors.
- Drive conversations with external vendors to help maximize tool efficiency, increase value and implement newly released features.
- Develop training materials and documentation to ensure team members are well-versed in go-to-market processes and tools. Conduct training sessions as needed to onboard new team members. Drive cross-training initiatives to support a team of diverse knowledge and provide coverage when needed
- Take charge of managing and coordinating the execution of go-to-market OKRs. Ensure all stakeholders are aligned on timelines and deliverables. Track project progress and provide regular updates to leadership
- Ad hoc initiatives/projects as needed
What You’ll Bring
- A commitment to add to our culture of DEI
- 3-5 years of experience in a Sales Operations or Systems based role.
- Adaptability to change and fast-paced dynamic environment
- Familiarity with organizational Sales and Customer Success models.
- Software as a Service (SaaS) industry experience preferred
- Excellent communication, organizational, time management and customer service skills.
- Exemplifies qualities needed to do “whatever it takes” including high level of accountability, acting like an owner, transparency, teamwork, collaboration and the importance of building relationships.
- Team player who is comfortable under pressure/changing environment and interested in contributing to the company's larger goal.
- Problem solver and self-starter with a logical approach, demonstrating confidence and empathy.
- Advanced technical/systems and business intelligence across SFDC, Gainsight, Slack, and other platforms to inform and maximize efficiencies
- Experience in translating business needs into technical acceptance criteria for team members to execute on (GTM, Marketing, etc.)
- Experienced in vendor relationships
- Admin and developer certifications and experience
- Experience working with data
Compensation and Benefits:
Base Salary Range*: $83,500- $110,900
*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.
Annual Bonus Target**: 10%
**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews
Generous Restricted Stock Units (RSU):
***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.
You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.
Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.
*Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!
Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year
Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.
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Being a remote-first company, Glassdoor employees can live anywhere Glassdoor is a registered company. Requests to move must be approved by an employee’s manager and the People team. While we will try our best to support relocation requests, some requests may not be approved due to various tax, legal, or other restrictions.
Enjoy Remote and Explore: Employees authorized to work in their current location may Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change. Employees on visas may work Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change. The amount of time and location for Work Away must be approved by the employee’s manager and People Operations team at least two (2) weeks in advance of travel.
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