Sr. Director, Strategic Operations Optimization

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

GoodRx is looking to bring on a Sr. Director, Strategic Operations Optimization for the Benefits Solutions team reporting to the Strategic Program Development Officer. 

As the Sr. Director, Strategic Operations Optimization, the main objective will be to serve as a principal advisor to drive operational strategy aligned with company-wide goals. This role will identify opportunities for growth, efficiency, and process improvement, as well as drive initiatives that will enhance operational scalability and adaptability. This role will engage with internal stakeholders, as well as industry consultants to ensure these efforts are executed with a collaborative and innovative approach.  

Responsibilities: 

Lead Strategic Planning and Execution

• Develop and implement operational strategies aligned with the company’s overall goals.

• Identify opportunities for growth, efficiency, and process improvement.

• Drive initiatives that enhance operational scalability and adaptability.

Operational Oversight

• Oversee day-to-day operations to ensure seamless business processes.

• Monitor performance metrics and KPIs to evaluate operational success.

• Address operational risks and develop mitigation strategies.

Resource Management

• Optimize resource allocation, including budget, personnel, and technology.

• Lead workforce planning and ensure teams are equipped to meet organizational needs.

• Ensure cost control while maintaining high standards of quality and productivity.

Cross-Functional Leadership

• Successfully collaborate with other departments (e.g., Pricing, Sales, marketing, IT, and finance) to align operational activities with business objectives.

• Partner and collaborate closely with our Pricing team to improve program optimization 

• Act as a central point for coordination, ensuring effective communication across teams.

• Resolve conflicts and promote collaboration to achieve shared goals.

Process Improvement and Innovation

• Analyze and refine workflows to improve efficiency and eliminate bottlenecks.

• Foster a culture of continuous improvement and adaptability.

Compliance and Risk Management

• Ensure all operations comply with regulatory requirements and industry standards.

• Identify potential risks in operational processes and implement preventive measures.

Leadership and Team Development

• Inspire and lead operational teams, setting clear goals and expectations.

• Foster a positive and inclusive workplace culture.

• Provide mentorship, professional development opportunities, and performance feedback to team members.

Reporting and Stakeholder Communication

• Regularly update executive leadership on operational performance and challenges.

• Provide actionable insights based on data analysis to inform strategic decisions.

• Ensure transparency in operations, building trust with stakeholders.

Skills & Qualifications:

• 12+ years of professional experience in Pharmacy / Benefits / Consulting, or related experience, and an advanced degree

• Prior experience with Health Plans, PBMs, Pharmaceutical Manufacturers, Digital Health and/or Pharmacy Retailers preferred

• Strong communication skills and ability to create formal networks with key decision makers with ability to influence 

• Be a principal advisor and consistently demonstrate subject matter expertise

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$169,000.00 - $271,000.00

New York Office:

$155,000.00 - $249,000.00

Santa Monica Office:

$141,000.00 - $226,000.00

Other Office Locations:

$127,000.00 - $203,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.