Sr. Desktop Engineer

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the i nsurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
The Senior Desktop Engineer role is responsible for designing, building and supporting the MacOS and Windows 11 platforms. This role will be asked to focus on both project delivery as well as support and administration functions. This team is responsible for all infrastructure and operations of endpoint technologies that help Applied Systems, Inc. operate its software business.
What You'll Do

• Manage and maintain a large fleet of MacOS and Windows devices
• Manage Windows 11 within the Azure AVD and Windows 365 platform
• Package applications
• Secure operating system and ensure it functions properly with our security tooling and posture management solution
• Develop and maintain scripts using Bash, Python, and PowerShell for automation and system tuning
• Analyze data and logs to make informed decisions and improve system performance
• Collaborate with IT and security teams to ensure compliance with company policies and standards
• Provide support and troubleshooting for desktop-related issues
• Stay current with new and emerging technologies, recommending products which could be beneficial to the company or team
• Maintains a thorough understanding of incident, problem, change, configuration, and asset management principles and able to apply best practices

We're Excited to Learn More About You
Your experience may include:

• Expert level knowledge managing MacOS devices with Jamf or Kandji
• Expert level knowledge of Intune
• Strong skills in application packaging and securing operating systems using an automation-first mindset
• Expert level proficiency in Bash or Python and PowerShell scripting
• Experience with Gitlab or other source control strongly preferred
• Experience in system tuning and performance optimization
• Familiarity with change control processes
• Data-driven mindset with the ability to base decisions on testing and log information
• Experience in a medium or large enterprise managing several thousand endpoints
• Significant experience with solution delivery from design through post project support

You may have other skills or credentials, including:

• Kandji Certified Admin
• Microsoft 365 Certified: Endpoint Administrator Associate
• Apple Certified IT Professional

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain , and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
#LI-Remote