Company Description
Hybrid Schedule 60/40 - (Work Remote and Onsite)
At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.
As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.
Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!
https://www.bosch.us/careers/why-bosch/culture-and-benefits/
https://www.myboschbenefits.com/public/welcome
Job Description
The Sr. Customer Supply Chain Consultant has ownership for securing customer satisfaction by securing both operational and logistical excellence for their respective customers, in the Automotive Industry. This role will require the customer analyst to communicate and cooperate within a cross-functional environment. The customer analyst should be proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and Other Departments. Furthermore, this associate should take an active role in driving improvement actions within other areas of the business in order to maintain one call resolution and exceed customer expectations.
This role will require
- Development of strong relationships with cross functional teams including sales, all customer supply chain departments, Bosch warehouses, and external service providers for 'Key Accounts' in the scope of responsibility.
- Documentation and understanding of the claims/dispute process for NA customers.
- Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings
- Develop and drive the analysis and negotiation for customer logistics agreements with respect to key logistics parameters: minimum order quantities, lead-times, order fluctuation terms, and stocking policies
- Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/ preparation, and support for management reporting
Qualifications
- Bachelor’s Degree or equivalent relevant experience required.
- 2 years of customer service / inside sales / account management experience.
- Automotive industry experience preferred.
- Sales and or logistics planning experience preferred.
- Should be customer service oriented and have experience handling customer demands.
- SAP experience strongly preferred.
- PIG experience strongly preferred
- Project Management Skills preferred
- Coremanet Experience preferred
- High Proficiency with MS Office including Excel required.
- Should possess strong analytical and organization skills.
- Must be detail-oriented, problem solver and customer service oriented.
- Ability to work in team, and one on one environments.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.
Additional Information
Comprehensive Benefit Offering – All benefits are effective DAY 1!
- Medical, Dental & Vision
- Life and Supplement Life
- Long and Short Term Disability (after 30 days)
- Paid Time Off & Holidays
- 401K – with generous company match
- In addition to 401K, additional retirement benefit 100% company paid
- Annual bonuses
- Tuition Assistance
- Paid Volunteer Time
- Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more
https://www.bosch.us/careers/why-bosch/culture-and-benefits/
https://www.myboschbenefits.com/public/welcome
At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.
As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.
Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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