Hybrid Role - 3 Days in the San Francisco Office
About Us
Radius Agent is a modern real estate platform designed to empower entrepreneurs to run their businesses efficiently while enhancing the homeownership journey. With cutting-edge technology, creative solutions, and a passion for innovation, we streamline workflows, simplify transactions, and provide tools that allow real estate professionals to focus on delivering exceptional client experiences.
We are on a mission to revolutionize how agents and clients interact with real estate, offering AI-powered assistance, seamless transactions, and comprehensive support to build lasting relationships. Join us and be part of a company redefining the future of real estate entrepreneurship.
Job Overview
As a Customer Success Manager, you will be the primary point of contact for our business clients, ensuring they maximize the value of our products and services. You will play a pivotal role in onboarding clients, driving product adoption, upselling additional features, pricing plans and maintaining strong relationships to ensure retention and satisfaction.
This role is ideal for a high-energy, sales-savvy professional with excellent communication and presentation skills who thrives in a fast-paced, customer-centric environment.
Key Responsibilities
- Client Relationship Management: Proactively engage business clients to build trust, provide support, and ensure effective use of our products and services.
- Customer Onboarding: Lead and improve onboarding processes to ensure a seamless and successful start for new customers.
- Retention & Renewals: Monitor and manage contract renewal timelines, persuading clients to renew while fostering long-term loyalty.
- Upselling & Cross-Selling: Identify and recommend additional products and services to meet customer needs and drive incremental revenue.
- Education & Support: Deliver high-level technical and product support, instructing clients on best practices and product features to enhance their experience.
- Usage Monitoring: Track customer usage data to identify improvement opportunities and proactively address potential issues.
- Feedback & Insights: Gather customer feedback to provide actionable insights for product and process improvements, sharing these with internal teams.
- Resource Development: Create and refine customer resources to support a deeper understanding and utilization of our solutions.
Qualifications
- 5+ years of experience in customer success, account management, or a similar role (experience in prop-tech is highly preferred).
- Strong sales skills, with a proven ability to upsell and cross-sell products and services.
- Exceptional presentation and interpersonal communication skills.
- Knowledge of customer service, retention best practices, and onboarding processes.
- Ability to guide and educate clients on complex tools and solutions effectively.
- High-energy, proactive mindset with a solution-oriented approach to challenges.
- Strong written and verbal communication skills.
Why Join Radius Agent?
At Radius Agent, you’ll be part of a team that’s reshaping the real estate industry through innovation and technology. We offer competitive compensation, exciting growth opportunities, and a collaborative work culture where your contributions make a meaningful impact.
If you’re passionate about delivering outstanding customer experiences and driving business growth, we’d love to hear from you!
What We Do
Radius is the premier tech-driven brokerage firm for real estate professionals eager to grow their brands and profits. From networking opportunities, branding/marketing resources, to white-glove services for buyers and sellers, Radius empowers real estate professionals to grow their businesses while saving them time and money.
Founded in 2015, Radius is backed by the founders of Trulia, Zillow and Roofstock. Visit https://www.radiusagent.com/ to learn more.
