Sr Consultant - Applications support

Posted 4 Days Ago
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Bangalore, Bengaluru, Karnataka
Senior level
Cloud • Information Technology • Consulting
The Role
As a Senior Consultant for Applications Support, you will provide expert support for core banking and mobile banking applications, ensuring seamless functionality. You'll manage teams, troubleshoot technical issues, and implement solutions. The role requires collaboration with stakeholders to deliver high-quality services and continuous improvement in banking technology.
Summary Generated by Built In

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Application consultant for BFSI Sector having extensive understanding and experience in Core Banking Solutions architecture and Build & propose solutions, Create delivery plan for Java/Flex cube based applications
Design and implement solutions for application support model and analyse bugs/develop fixes for Core Banking Solution and NON Core Banking Solution application’s

Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a Squad Leader, you'll drive a team of highly skilled and motivated professionals, entrusted with delivering state-of-the-art solutions and pioneering initiatives that will chart the future of Kyndryl.
Your role as a Squad Leader extends beyond traditional leadership. You'll be the go-to-expert in your technology and service domain – guiding, motivating, and mentoring your squad to ensure the seamless delivery of services and initiatives. Collaborating closely with cross-functional teams is paramount to achieving our business objectives and transforming requirements into strategic opportunities.
You will be at the forefront of service quality – dedicated to ensuring that your team not only meets but exceeds customer expectations while adhering to relevant Service Level Agreements (SLAs). Managing escalations, engaging with customers, optimizing workflows and priorities, and efficiently handling backlogs will be second nature to you. You’ll run Agile ceremonies – driving improvement in our delivery processes. Your determination to enhance squad outcomes is the catalyst for success.
As a Squad Leader, you'll be the bridge between business requirements and innovative solutions. Through close collaboration with stakeholders, you'll gain profound insights into their needs and translate them into strategies that push the boundaries of what's achievable. You will be the champion for continuous improvement, and your end-to-end ownership of your technology and service domain will empower you to transform business requirements into the opportunities that drives Kyndryl forward.
This role is instrumental in how we deliver exceptional services to our customers – building their trust and confidence in our capabilities. Your work will not only impact the way we do business but also redefine how we deliver excellence in technology services. If you're ready to lead from the front, drive innovation, and shape the future of technology service delivery, this role is your gateway to a rewarding and impactful career journey with us.

Key Responsibilities

  • Core Banking Application Support: Provide level 3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.

  • Mobile Banking Application Support: Support mobile banking applications, ensuring seamless customer experience and resolving technical issues.

  • Net Banking Application Support: Provide support for net banking applications, ensuring secure and reliable online banking services.

  • Support for Other Banking Applications: Provide support for other banking applications, including payment gateways, ATM/POS systems, and risk management systems.

  • Technical Expertise: Serve as a technical expert for banking applications, providing guidance and advice to clients and internal teams.

  • IT Service Management: Collaborate with clients to implement IT service management best practices, including incident, problem, and change management.

  • Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, and risk management.

  • Client Relationship Management: Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.

  • Team Leadership: Lead and mentor junior team members, providing guidance and support to ensure successful project delivery.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path such as an Architect – you can find your opportunity here.


Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience

  • 18 years of experience in BFSI Sector

  • 7+ years of experience in application development and deployment

  • 7+ years in application migration and modernization

  • 7+ years in application architecture, middleware and data experience.

  • Variety of technologies including BI, database principles, programming fundamentals, SQL, hardware/software, operating systems and networking

  • Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration

  • Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams

  • Education: BE/BTech /MCA

  • Certification:  Industry leading software development certification

Preferred Skills and Experience

  • SaaS application implementation experience: (Oracle E-Business Suite, NetSuite, Infor, Unit 4, PeopleSoft, Oracle Cloud ERP, SAP, Lawson, etc.)

  • Application modernization tools, e.g. CAST.

  • Experience in using and implementing DevSecOps processes.

  • Experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies.


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Top Skills

Java
SQL
The Company
HQ: New York City, NY
46,070 Employees
On-site Workplace
Year Founded: 2021

What We Do

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.

We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.

Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.

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