Sr Business Operations Analyst

What's the role?
HERE has been a pioneer in mapping and location technology for almost 40 years. Today, HERE's location platform is recognized as the most complete in the industry, powering location-based products, services and custom maps for organizations and enterprises across the globe. From autonomous driving and seamless logistics to new mobility experiences, HERE allows its partners and customers to innovate while retaining control over their data and safeguarding privacy.
Find out how HERE is moving the world forward at here.com .
User Support
• Respond to and resolve all customer and user queries in a timely manner;
• Cooperate with technical support and/or other departments on more complex issues/questions;
• Support sales with queries related to their customers;
• Act as a Subject Matter Expert to support delivery of CRM, Quoting, Subscription and Billing features;
• Be recognized as a functional expert in the CRM, Quoting, Subscription and Billing domain to support Incidents and debugging efforts;
• Communicate with stakeholders of different (development and sales) teams (referred to as user management);
• Assist project leaders in performing hands-on solution design, prototyping, proof-of-concepts and configuration tasks as required in support of change management as well as new project implementations;
• Ensure solution is scalable and meets overall business requirements;
Who are you?
• Computer Science degree or equivalent practical experience;
• 2+ years of experience in SaaS surroundings (Zuora or equivalent);
• Experience (hands on practical experience) on at least 1 SalesForce implementation;
• Deep expertise of the CRM E2E SaaS landscape , especially related to the Lead to Cash process area;
• In-depth knowledge of the Zuora Data Model and related configuration features;
• Good understanding of Enterprise customer journey best practices;
• Excellent oral and written communication and collaboration skills in English;
Preferred Requirements:
• Experience with Zuora or a CPQ application is a plus
• ADM201 SalesForce certification is a plus
• Strong understanding of Agile based development practices and Sprint planning strategies
• Experience in designing, coding, and implementing APEX code Triggers, Classes, Components, etc,
• Experience in designing and implementing new Salesforce objects, workflow rules, custom layouts, and other Zuora customizations;
Physical Demands:
• Due to the global nature of this role alignment with customers, users and vendors in mainly EMEAR and AMER needs to be accomodated.
This means we would ask these team members to be available for Americas support during their office hours.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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Who are we?
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.