Sr. Associate, Product, Small Business Mass Segment and Customer Experience

Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Sr. Associate, Product, Small Business Mass Segment and Customer Experience within the Chase Small Business Card team, you will play a crucial role in supporting the card product, product line, and end-to-end SMB customer experience. You will collaborate with partners in Finance, Risk, Technology, as well as the Ink Card team, to help support and achieve successful outcomes. This role provides an opportunity to lead and assist cross-functional teams, make informed decisions, and build strong relationships within the organization.
Job responsibilities:

• Lead and assist cross-functional teams in documenting high-level objectives, business value, scope and critical success factors.
• Document changes that meet business objectives based on customer needs and business requirements.
• Collaborate with stakeholders to recommend process and technology improvements and identify efficiency opportunities.
• Ensure adherence to controls, applicable audit standards and manage exceptions.
• Make informed decisions, understanding the boundaries for decision-making and knowing when to escalate.
• Resolve issues through mediation, negotiation or escalation.
• Build and leverage relationships within the organization to remove project obstacles and enhance organizational agility.

Required qualifications, capabilities, and skills:

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development lifecycle.
• Experience in product lifecycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Strong facilitation and presentation skills, with the ability to communicate effectively to varied audiences.
• Strong organizational skills and the ability to collaborate effectively.
• High degree of intellectual curiosity and capacity to connect the dots, synthesize complex information gathered from desperate sources, helping drive results under deadline.
• Demonstrates respect for a diversity of opinions and styles.

Preferred qualifications, capabilities, and skills:

• Experience in Card, Retail Banking, and/or Digital strategy/product management is preferred.
• Experience working in large, matrix organizations to support delivering exceptional customer benefits and experiences.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.