Sr. Associate, Learning & Development Content Manager

Sr. Associate, Learning & Development Content Manager
The Content Manager will play a key role in supporting the continued growth and development of Product associates by managing, curating, and sharing learning content that enhances employee skills and knowledge. This individual will work closely with internal teams, external vendors, and a designated group of learning champions to ensure content is relevant, timely, and engaging for the learner audience. Additionally, this role will focus on creating opportunities for social learning and collaboration through digital channels like Slack while maintaining strong communication with both learners and stakeholders. They will also be responsible for crafting these communications and social learning experiences-aligning the content to the appropriate persona(s) and digital channel(s).
Key Responsibilities:
Content curation and management:
Identify, review, and curate high-quality learning content from a variety of sources, including internal subject matter experts and external vendors.
Ensure that content aligns with the organization's strategic objectives and learner needs, providing recommendations for additional learning opportunities.
Regularly assess the relevance and effectiveness of curated content and update materials as needed. i.e. Content and links within Pulse (refreshing time sensitive vendor content), updating comms templates and job aids, etc.
Learner engagement & communication:
Share curated content with the learner audience in an engaging and accessible manner, using platforms such as Slack, email / newsletters, Intranet, and the company learning management system (LMS).
Provide ongoing suggestions for continued professional development based on individual and team needs, roles, and goals.
Employ "pull through learning" by fostering an environment of social learning and encouraging employees to discuss and engage with shared content through platforms like Slack.
Stakeholder collaboration:
Communicate effectively with stakeholders, including department heads, managers, and external vendors, to understand business needs and curate relevant learning content.
Establish feedback loops with learners and stakeholders to continuously improve the quality and relevance of the learning materials.
Work closely with the logistics & delivery lead to ensure alignment on messaging and proactively identify opportunities to combine/amplify efforts between your content portfolios and audiences.
Learning Champions Program:
Establish and manage a group of learning champions, who will assist in the promotion and socialization of learning content within their teams or departments. i.e. MVP: start with socializing with Product CoP leads to amplify within their groups.
Provide ongoing support and resources to the learning champions, ensuring they are well-equipped to advocate for and encourage participation in learning initiatives.
Content prioritization & scheduling:
Develop a strategy for prioritizing and scheduling the release of learning content to ensure maximum impact and engagement from learners.
Monitor engagement metrics and feedback to adjust content schedules as necessary, ensuring the right materials reach the right learners at the right time.
Metrics and continuous improvement:
Track and report on key engagement metrics, such as participation rates, feedback from learners, and effectiveness of social learning efforts.
Leverage data and learner feedback to continuously improve the content curation and sharing process, ensuring alignment with evolving organizational needs.
We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.
Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Learning & Development, communications, content design or content strategy or a combination.

Preferred Qualifications:

• 2+ years of experience in Learning & Development, communications, or a content design or / strategy role.
• Experience with content curation in a corporate learning environment.
• Knowledge of learning and development best practices, especially in relation to social learning.
• Familiarity with adult learning principles and instructional design concepts.
• Strong verbal and written communication skills, with the ability to simplify complex information for diverse audiences.
• Familiarity with social learning tools (e.g., Slack) and learning management systems (LMS).
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.
• Experience building and maintaining relationships with stakeholders, learners and external content vendors.
• Strong organizational skills with the ability to prioritize and manage content release schedules across different platforms and for different audiences.
• Data-driven mindset, with experience in tracking engagement metrics and using feedback to drive improvements.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $86,300 - $98,400 for Sr. Learning Associate
Richmond, VA: $78,400 - $89,500 for Sr. Learning Associate
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).